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AW16
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Legitimate Emails being rejected as Spam

My organisation is trying to send emails to Virgin and other affiliated domains and sub domains but all are being rejected incorrectly as spam.

Our IT support provider has identified that it may be caused by a recent mail loop.

 

My organisation are not a spam sending domain. Our IT support have implemented DKIM and SPF to allow for better DNS authentication.

 

Please reply and advise when this issue can be resolved and as a matter of urgency.

 

 

 

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Re: Legitimate Emails being rejected as Spam

Hello AW16

 

Welcome to our forum, I am sorry you are having problems emailing our domains. I am not sure if you are aware or not but we are presently taking steps to deliver suspected spam email to our customers and allow them to decide and then update our filters, more information here Spam Folder Settings Change

 

It may take us a few weeks to fully implement but once done fingers crossed it will sort your problem, if not do let us know and we will be happy to investigate further.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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