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CurlyKylie
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Incoming emails delayed

I use names.co.uk to forward my own domain to my blueyonder.co.uk mailbox. This normally works well but a few times recently there have been long delays, between 12 and 24 hours often. I raised the call with names.co.uk and they investigated and could not find a problem, suggesting it was probably a grey listing issue with the BlueYonder servers. It seems their machine fwd2.hosts.co.uk has more delays than others when sending to the iss.as9143.net servers. If I send an email directly to my BY account is is routed through very quickly so it is probably not a generic problem. Any ideas?
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stevegw
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Re: Incoming emails delayed

Hi,

I'm having the same problem with delays to emails. I wondered which side it is - namesco or virgin....

Frustrating...

 

Steve.

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CurlyKylie
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Re: Incoming emails delayed

Just had one arrive which was in fwd1.hosts.co.uk for over 48 hours. It arrived there on the 25th at 12:52 and was successfully forwarded to mx7.tb.ukmail.iss.as9143.net at 15:46 on the 27th.
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CurlyKylie
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Message 4 of 36
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Re: Incoming emails delayed

Someone has just sent me a warning message they received when we were having problems a couple of weeks ago. It looks like it could well be a problem with Virgin, "Too many simultaneous sessions" from mx1.tb.ukmail.iss.as9143.net

 

>> From: Mail Delivery System >> Date: 19 January 2017 15:22:33 GMT

>> This message was created automatically by mail delivery software.

>> A message that you sent has not yet been delivered to one or more of its

>> recipients after more than 24 hours on the queue on fwd0.hosts.co.uk.

>> MY ADDRESS@blueyonder.co.uk >> Delay reason: SMTP error from remote mail server after initial connection:

>> host mx.tb.ukmail.iss.as9143.net [212.54.56.11]:

>> 421 mx1.tb.ukmail.iss.as9143.net bizsmtp Too many simultaneous sessions

>> No action is required on your part. Delivery attempts will continue for

>> some time, and this warning may be repeated at intervals if the message

>> remains undelivered. Eventually the mail delivery software will give up,

>> and when that happens, the message will be returned to you.

 

(Edit, formatting on this post is a mess, I can't seem to get it right)

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stevegw
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Re: Incoming emails delayed

Yes, it is definately a virgin issue - if I direct emails from namesco to a non virginmedia account, it arrives almost immediately. Anything directed to virginmedia is delayed up to 36 hours.....
Has anyone logged a call with virginmedia?

Steve.
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nicknock
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Re: Incoming emails delayed

I have noticed exactly the same issue this week, a load of my forwarded emails arrived at 04:04 this morning regardless of when they were sent yesterday.

Is this forum monitored by Virgin Media staff?  Could they confirm this problem has been logged please.

Thanks.

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stevegw
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Re: Incoming emails delayed

 

I'm wondering if to log a call myself.

I'm switching from another provider to virgin (next weekend) and this doesn't bode well....

The emails are from all different sources, so plenty of examples. Even sending from my VM account to my hosted domain at namesco and then forwarded back to VM is delayed.

@Virginmedia - are you picking this up?

Regards,

Steve

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stevegw
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Re: Incoming emails delayed

Just logged a call with Virginmedia. Long drawn out conversations to get them to understand the problem. They say that they haven't had anyone else complain about this issue, so mine is deemed a one off!

I suggest that you all may want to log a call yourselves for them to recognise that his is a real issue......

 

Steve.

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stevegw
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Re: Incoming emails delayed

They also told me that no-one from Virginmedia monitors these forums!!

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Superuser
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Message 10 of 36
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Re: Incoming emails delayed


stevegw wrote:

They also told me that no-one from Virginmedia monitors these forums!!


And they're wrong - Virgin Media have a forum team who respond to posts - but it can take them several days to do so.  This is primarily a community forum, so the first response is often from other members of the community like myself.

@Jen_A - could you take a look into this?

________________________________________


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