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dylanh
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Imap not working on laptop

Does anyone know why I can't receive any ntlworld or virgin media email via outlook (on my laptop), but can do so on my iphone. I tried to send a test email to open in outlook first, which worked (ie. syncronised with the iphone), but it doesn't work for other email. I have moved over from pop 3 settings to imap, and haven't been able to receive since then (last saturday). 

Any help would be gratefully received.

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Forum Team
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Re: Imap not working on laptop

Hello dylanh

 

Welcome to our forum, shame you are having problems receiving email on Outlook I wonder what is not working. IMAP access to your email addresses seems to be working okay from here. Sometimes I have found with Outlook it helps to totally remove the account and begin from scratch, you do not normally lose your emails when you do this by the way. The settings may be found here Email settings for addresses ending in @ntlworld.com

 

Thank you

Nicola

Virgin Media Forum Team
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