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HMB42
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Images Not Showing on email on PC

Hello,

I access my emails via a Samsung tablet and my PC.  On my tablet all my emails are showing perfectly normally, including the one I am complaining about.  However, on my PC the same email, which shows correctly on the tablet, is not showing any images at all on my PC.  There is not even a show image icon coming up for it.  Also as the email is a confirmation email there is a tracking number on it for me to track my parcel, this link is also not working on either the PC or the tablet?

Is this something else being caused by your email issues at present, or is this something completely different?

Whatever is causing the issue, it is very frustrating and hopefully you can explain why on one platform an email is presenting correctly, while on another it is not and looks totally different.

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Sololobo
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Re: Images Not Showing on email on PC

How are you accessing your emails on your PC, through webmail or an email client?

If webmail, what browser do you use?

If a client, which one?




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Dave_cq
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Re: Images Not Showing on email on PC

Logic would say that if it's showing ok on your tablet this is not a VM email issue but something to do with the settings on your PC.  Maybe anti-virus or email client or firewall settings on the PC???

 

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Re: Images Not Showing on email on PC

Hello again,

I am having no issues with displaying the email properly on my smartphone and tablet which are both synced to my virgin email account.

The settings for my email account on the pc, my smartphone and my tablet are all the same as I have checked this so I can only think that it is the way that the pc sees this email is different to the tablet and phone for some reason.  I will probably never know as all other emails received today have not had the issue on the pc.  Conclusion - must be this email only for some reason.  If I order from the same company again, will have to see if it happens again as this will then definitely answer the query for me.

What does anyone think of this idea?

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Sololobo
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Re: Images Not Showing on email on PC

How are you accessing your emails on your PC, through webmail or an email client?

If webmail, what browser do you use?

If a client, which one?




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HMB42
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Re: Images Not Showing on email on PC

Hi Sololobo.

I use Google chrome on pc, tablet and smartphone, but only PC has this issue for some reason.

HMB42

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Dave_cq
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Re: Images Not Showing on email on PC


HMB42 wrote:

Hi Sololobo.

I use Google chrome on pc, tablet and smartphone, but only PC has this issue for some reason.

HMB42


Is your Chrome up to date?

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Sololobo
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Re: Images Not Showing on email on PC

To ensure that images are not being blocked:

  1. Click the Chrome menu icon in the upper right-hand corner of the browser.
  2. Select Settings.
  3. Click "Settings" on the left and then "Show advanced settings" at the bottom of the page.
  4. In the Privacy section, click Content Settings.
  5. In the Images section, click "Show all images ("recommended").
  6. Click Done.

 

Do you get the same issue if you use a different browser?




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Re: Images Not Showing on email on PC

Hi Both,

Sorry not got back to you.

Have checked the settings and the bit mentioned was already checked.  Have also checked that Chrome is up to date and it is.

Have also checked to see if issue is elsewhere on this particular email.  I have checked Microsoft Edge, Internet Explorer and Firefox and all show the email in the same way.

HMB42

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Sololobo
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Re: Images Not Showing on email on PC

What OS and version are you running on your PC?




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Re: Images Not Showing on email on PC

Hello Sololobo.

I am using Windows 10 Home 64 bit version 1607. OS build is 14393.693.

Hope this information helps.
HMB42
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