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cochers123
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I want to upgrade to a new Hub 3.0. Your letter says I must do so before April 30. Please upgrade me.

My name is Alan Cochrane. Removed. We have Virgin broadband, phone and TV. I have received a letter advising me to upgrade to Hub 3.0 by April 30. I've also been informed that I was sent this piece of kit last September but because I didn't instal it by your deadline I had to send it back, which I did.

Can you please assist.

[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

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Forum Team
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Re: I want to upgrade to a new Hub 3.0. Your letter says I must do so before April 30. Please upg...

Hi Alan

Many thanks for getting in touch with us about the hub swap to a Hub 3 and a warm welcome to the community forums Smiley Very Happy

In order to do this you should be able to access the site to arrange this at your leisure.

Here is the site link: Hub Upgrade

Let us know how you get on Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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