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One to Watch
leytonrocks
Posts: 12
Registered: ‎18-12-2011

I can't send emails using Virgin from my iphone/macbook

I can receive emails fine, but can not send them no matter how I configure the SMTP stuff

 

Please advise ... my email supplier says this is a virgin problem not theirs

 

They say:

"As you are using your broadband providers SMTP service there is nothing we could affect on to prevent it working.

 

I cannot see logs nor settings for this, if you cannot send emails please contact your broadband provider."

 

Any advice on the settings

 

If I completely take off the password settings it sends but that takes the receiving email offline

 

V frustrating and was fine for a year and half and now I can't do anything but use web mail

 

Any advice welcomed

 

Stuart

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Fresh as a Daisy
angiejay
Posts: 1
Registered: ‎18-07-2012

Re: I can't send emails using Virgin from my iphone/macbook

 

 

This message is to Virgin Media as they do not accept emails in response to theirs!

 

Dear Sirs

 

Thank you for your response earlier today, but unforutantely I am still having problems!!!!

 

I have followed your guideline in your email and still no joy! 

 

I cannot understand why I am still having problems.

 

I have previously sent emails from my IPhone 4 on the following previous dates:

 

28/10/2011 x 4

12/11/2011 x 2

27/03/2012 x 1

07/04/2012 x 2

 

 

This is my Set up On my IPHONE4

 


Incoming Settings

 

Host Name:        imap.ntlworld.com

User Name:        richard.branson800@ntlworld.com

Password:          xxxxxxx

Use SSL:           ON

Authentication:  Password Yes (tick)

Server Port:       993

 

Details on Outgoing Mail Server

 

Host Name:        smtp.ntlworld.com

User Name:        richard.branson@ntlworld.com

Password:          xxxxxxx

Use SSL:           ON

Authentication:  Password Yes (tick)

Server Port:       465

 

 

Cannot Send Mail Message:   The connection to the outgoing server "smtp.ntlworld.com" failed. Additional Outgoing mail servers can be configured in Settings>Mail, Contacts, Calendars.

 

I would be most grateful if you could respond and hopefully resolve.!

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Trust Me, I’m a Doctor
Benjamin_T
Posts: 3,545
Registered: ‎23-11-2011

Re: I can't send emails using Virgin from my iphone/macbook

Hi angiejay,

 

Please use the settings below to configure the email client.

 

Use the smtp.virginmedia.com and pop3.virginmedia.com server settings instead of the .ntlworld.com settings.

 

These servers are far more reliable.

 

The email address needs to remain unchanged.

 

Type of information

Settings to enter

 

 

Sending mail (SMTP)

 

SMTP server name

smtp.virginmedia.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication

Enabled (or 'Password' on Macs)

SMTP username

Full e-mail address, e.g.,richard.branson@virginmedia.com

 

 

Receiving mail (POP3)

 

POP3 server name

pop3.virginmedia.com

POP3 SSL

Enabled

POP3 port

995

POP3 authentication

Enabled (or 'Password' on Macs)

POP3 username

Full e-mail address, e.g.,richard.branson@virginmedia.com

POP3 SPA (Secure Password Authentication)

Disabled

 

 

Receiving mail (IMAP4)

 

IMAP4 server name

imap.virginmedia.com

IMAP4 SSL

Enabled

IMAP4 port

993

IMAP4 authentication

Enabled (or 'Password' on Macs)

IMAP4 username

Full e-mail address, e.g.,richard.branson@virginmedia.com

IMAP4 SPA (Secure Password Authentication)

Disabled

I work for Virgin Media but my opinions are my Own
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