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Mikeh72
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How long is email retained in my inbox?

I have no emails in my inbox older than 10th December. Is there a default retention period or can I set it somehow.

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Superuser
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Re: How long is email retained in my inbox?


Mikeh72 wrote:

I have no emails in my inbox older than 10th December. Is there a default retention period or can I set it somehow.


There is no automatic deletion of inbox emails in the VM webmail system.  Spam and Trash are deleted after 30 days.

Do you connect to your email via any means other than webmail?  Some email clients particularly ones on mobile apps can be set to auto delete after a specified period.  Also there have been issues reported here with Apple devices deleting emails unexpectedly.

It is worth checking the Trash folder to check whether the missing emails are still in there. 

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

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Superuser
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Re: How long is email retained in my inbox?


Mikeh72 wrote:

I have no emails in my inbox older than 10th December. Is there a default retention period or can I set it somehow.


There is no automatic deletion of inbox emails in the VM webmail system.  Spam and Trash are deleted after 30 days.

Do you connect to your email via any means other than webmail?  Some email clients particularly ones on mobile apps can be set to auto delete after a specified period.  Also there have been issues reported here with Apple devices deleting emails unexpectedly.

It is worth checking the Trash folder to check whether the missing emails are still in there. 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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John991
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Re: How long is email retained in my inbox?

I don't use web mail frequently but have always relied on it as an archive of old emails. Over Christmas I searched for an email around a year old and found that my inbox contained messages only back to September 2016. I've searched all obvious folders - trash, spam etc. - but can't find the lost emails. I'm using various devices to access my mail - desktop, iPad and phone. Any ideas or is the loss permanent?

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