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ridgeyman
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Help with wifes password

My wife who has a different email & password to me & is unable to access her account it is asking me to change her password. It says go into my v media and click forgot password. I can't find this & it is not my password I need to change. Help please.

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Superuser
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Re: Help with wifes password


ridgeyman wrote:

My wife who has a different email & password to me & is unable to access her account it is asking me to change her password. It says go into my v media and click forgot password. I can't find this & it is not my password I need to change. Help please.


Assuming yours is the primary account sign in to My Virgin Media, go to My Profile > Manage Accounts - Select the account concerned and then click on View/Change then change to the right of password for secondary accounts.

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Graham
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Dave_cq
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Re: Help with wifes password

The key to my wife's password used to be 'headache-cured' but that seems to have stopped working too.     Smiley Embarassed    Smiley LOL

 

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Superuser
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Re: Help with wifes password


ridgeyman wrote:

My wife who has a different email & password to me & is unable to access her account it is asking me to change her password. It says go into my v media and click forgot password. I can't find this & it is not my password I need to change. Help please.


Assuming yours is the primary account sign in to My Virgin Media, go to My Profile > Manage Accounts - Select the account concerned and then click on View/Change then change to the right of password for secondary accounts.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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ridgeyman
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Re: Help with wifes password

Thanx, easy when you know how. Now why dunt virgin tell you this. :-)
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Superuser
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Re: Help with wifes password

Great to read it worked.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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