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PamJ
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Help! Can't get into my ntlworld email address

Luckily for me I had forwarding set up, but I can't use the email to send messages.

When I try to log in I get forwarded to a google log in, but I have never linked my account to a gmail account.  I have no idea what to enter into this google dialogue box!

 

I do have an unrelated google account for other purposes (my gaming persona). I have never set up any connection between that account an my ntl account, nor do I want to. I prefer to keep gaming and 'real life' seperate.

 

How do I regain access to my ntl email?

 

I've tried reading help pages, they confused me totally, so please give me baby step bullet points.

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Superuser
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Re: Help! Can't get into my ntlworld email address

This is happening because of the migration that Google forced VM to make (VM uses the Google platform for emails.)

 

If you're using a bookmark to get into your webmail, then please update it to point to one of the following:

https://www.virginmedia.com/email or http://email.virginmedia.com Either of those will allow you to login in normally without any issue.

 

You should also clear the cache of your web browser too.

 

You may also want to give this a read if you use your ntlworld email address to log into Google services like Youtube etc: http://community.virginmedia.com/t5/Virgin-Media-News/Important-Information-about-your-Virgin-Media-...

 

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.

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Superuser
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Re: Help! Can't get into my ntlworld email address

This is happening because of the migration that Google forced VM to make (VM uses the Google platform for emails.)

 

If you're using a bookmark to get into your webmail, then please update it to point to one of the following:

https://www.virginmedia.com/email or http://email.virginmedia.com Either of those will allow you to login in normally without any issue.

 

You should also clear the cache of your web browser too.

 

You may also want to give this a read if you use your ntlworld email address to log into Google services like Youtube etc: http://community.virginmedia.com/t5/Virgin-Media-News/Important-Information-about-your-Virgin-Media-...

 

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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PamJ
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Re: Help! Can't get into my ntlworld email address

Thank you so much!

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Superuser
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Re: Help! Can't get into my ntlworld email address


PamJ wrote:

Thank you so much!


No problem; I'm glad that resolved it Cat Happy

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: Help! Can't get into my ntlworld email address

Hi PamJ, 

 

Glad to see that Shelke_Rui got things sorted for you. 

 

If you need any help in future we'll always be glad to have a look ingot things for you. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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pmandalia92
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Re: Help! Can't get into my ntlworld email address

Hi, I'm having the same problem as the other person on this thread but when i try the links you sent me I can log in but then a page saying "The page you requested is invalid." comes up. What am i doing wrong here?

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Noidea
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Re: Help! Can't get into my ntlworld email address

I'm having this very same problem. Look forward to someone coming along with a answer

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nixnix
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Re: Help! Can't get into my ntlworld email address

Same problem here, even the links posted above don't work, am still getting the google log in screen and I can log in with either my VM log in details or my gmail log in details..... HELP!!!

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Forum Team
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Re: Help! Can't get into my ntlworld email address

Hi all, 

 

Thanks for your post. 

 

I'm sorry to hear that you are having these issues. 

 

I can confirm that we are aware of the issue and the team have raised a fault for this under reference: F003275249

 

We're hoping to get things resolved asap for you. 

 

In the meantime we have found deleting the cache, cookies and history from your browser has given temporary relief. Make sure you are not using favourite links and are instead going to Virgin Media then clicking on the email tab. 

 

Thanks, 

Kath_F
Forum Team

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adamell
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Re: Help! Can't get into my ntlworld email address

So I found this from several months ago and I am still getting the same issue, I have attached an error image.

 

I have been trying to log in for days, I have cleared all browsing history from the beginning of time and cached pages etc, but still no joy.

 

What is going on????VM log on problem.png

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