on 13-05-2011 20:08
I have seen several posts on here about the error above when trying to log into virgin mail.
My context is:
Have just pruchased a new laptop - Dell - running Windows 7.
Using either Chrome build 11.0.696.65 or IE 8
I have tried 3 seperate virgin email addresses.
Enter login and password
Goes to the splash screen - then quickly comes up with the error above.
I can login to any of these same email addresses on other machines
Any ideas ?
on 15-05-2011 14:06
I have flagged this for one of our Virgin.net colleagues to deal with.
Help and Support Forum Team
on 15-05-2011 18:16
Have you tried clearing the cookies and cache files on your browser? try logging back in. If that fails then I can only suggest there is somthing on the PC/laptop that is still causing this. As from what you said its only happeningon the one machine.
on 18-05-2011 19:54
Yes have cleared cache/cookies - no difference.
So yes maybe something on the laptop - brand new Dell with Windows 7. Does Virgin/Goole mail not support Windows 7 then ???
I would hope you can do better than that please
on 21-05-2011 14:19
I have checked you account details and I have successfully logged in to the Virgin mail via
www.virginmedia.com/myvm with the main email address on your account. I cannot try the other email addresses on this account as I cannot see the passwords .(please do not post them here ) but can you retry the main email address via the MYVM page link for yourself.
on 23-05-2011 20:19
I have the same problem using Firefox on OS Vista and Win 7. Contacted Virgin several times and the only work around offered is to use IE. Not very helpfull of them.
on 26-05-2011 20:10
Yes that has worked by going via www.virginmedia.com/myvm
So I wonder what the difference is between this route in and going directly in from the virgin website ?
on 27-05-2011 15:34
I have the same problem. I have a main @ntlworld email but when I created new emails they are @virginmedia and I get the error message I have had this problem for months now. is there anyone at Virgin doing anything about it?
30-05-2011 13:52 - edited 30-05-2011 13:53
I have sent you a PM regarding your issue.
30-05-2011 14:12 - edited 30-05-2011 14:16
This might not always be the cause, but it is repeatable. And to prove it, here is one I made earlier
To make one yourself follow these simple instructions
1) choose any one of the following
2) then try to log into an email address having a different @domain
Works every time, and since the 4 different email sign in pages all look identical it is a very easy trick to play on yourself. All you need is for your browser to default to the 'wrong' domain, and voila.
So if I open the page https://mail.blueyonder.co.uk, but try to log into email@example.com, then I will get the Google Apps error page. If I leave that page open and try (in a new tab) to open the https://mail.blueyonder.co.uk again, then it diverts directly to the error page again, wihout presenting the sign-on page.
However, (and so long as that original error page is still there), if I now open https://mail.virginmedia.com I will go straight to the webamail screen for firstname.lastname@example.org, the address I unsuccessfully tried to log into from the wrong @domain sign in page.
So always sign out of the Google Apps error page, since it may actually have opened your webmail, but is just being awkward because of mixed up email domains. Possibly.