The formatting tools located above the compose window have disappeared. How do I recover them?
Thanks for your quick reply, Rising star. However, neither of your suggestions solved the problem. "Text format" does not appear as an option on the left and I had already selected "HTML and plain text".
Do you see something similar to this (minus formatting toolbar)?
What type of device / environment are you using and which web browser version?
I am using Win 10 and Chrome on a laptop and I can't get the formatting bar (but it is there all the time on my Win 10 Desktop in Chrome
用心棒 wrote:Do you see something similar to this (minus formatting toolbar)?What type of device / environment are you using and which web browser version?
It doesn't give me the option of HTML etc on left under "More".
Changing to HTML in Settings doesn't work either.
Which version of Chrome are you using - should be 56.0.2924.followed by 87 or 110?
Are you using either - Windows Magnifier - or Zoom in Chrome?
What is the screen resolution of your laptop?
I'm apparently using 56 (I'm sorry I don't know how to check the other numbers).
I'm not using Windows Magnifier - or Zoom in Chrome - as far as I'm aware. (It says zoom 100% in settings)
1366 x 768 (recommended)
Version – click the 3 dots top right of Chrome address bar, then down to Help, then across to About Google Chrome. Or you can just type Chrome:version straight into the address bar.
I’m currently thinking Chrome is having difficulty in fitting all of your webmail screen data into a small laptop screen.
If you are on the latest version, I’m inclined to advise an uninstall of Chrome and download of a fresh version from the Chrome website.
Before that, please try using the Microsoft Edge browser which comes with Win 10 and see what happens with that.
If the Compose area's layout is similar to that shown below then try pressing Ctrl + 0 (that is the numeral zero) to return zoom to its default value and then maximize the web browser's window.
Thanks; the numbers match yours with 87.
I tried Edge but still no Formatting Toolbar (FT).
However, the FT does appear with Internet Explorer so I may just use that for now. (Virgin Media 2nd line support are also looking into it.)