You won't see the tools unless you have HTML selected per e-mail or in settings for all e-mails as the format. Try that.
Sometimes browser can be problematic for one user when it works for other people. Try another browser after trying out the above point.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.