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keithmidnight
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Forgotten details

Hi!

I have forgotten my username and password.  

I don't get paper bills or e-billing and don't know my account number or area code.  Smiley Sad

Is there anything I can do?  It's a long shot I know.  

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Superuser
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Re: Forgotten details

To forget one of these may be regarded as misfortune. To forget both looks like carelessness - (Oscar Wilde, The importance of being Ernest).

Your user name is your primary e-mail address. You must remember that - surely?

If you really have gone totally amnesiac you can recover the position address/password by following the procedure in this helpfile.

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE...

You can phone in. Just stay on the line when the automatic security questions are asked and you'll be put through eventually.

Not so much a long shot now, is it?

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Superuser 2017/18
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