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dave56
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Error message

Hi there. E mail working ok but keep getting a pop up message"The provided log in info to access mail server imap.gmail seems to be wrong"  How can I get rid of this? Many thanks David.

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Superuser
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Helpful Answer

Re: Error message


dave56 wrote:

Hi there. E mail working ok but keep getting a pop up message"The provided log in info to access mail server imap.gmail seems to be wrong"  How can I get rid of this? Many thanks David.


I'm assuming from the message that you've added a Gmail account to the list of accounts you can view in webmail.

Go into settings Email Accounts and check your settings for that account.

Ravenstar68

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Superuser
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Message 2 of 12
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Helpful Answer

Re: Error message


dave56 wrote:

Hi there. E mail working ok but keep getting a pop up message"The provided log in info to access mail server imap.gmail seems to be wrong"  How can I get rid of this? Many thanks David.


I'm assuming from the message that you've added a Gmail account to the list of accounts you can view in webmail.

Go into settings Email Accounts and check your settings for that account.

Ravenstar68

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Only use Helpful answer if your problems been solved.

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dave56
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Re: Error message

Hi there! Thanks for the reply. Went into settings but gmail does not appear there although it shows  at the bottom left when I open e mail page to access mail. Strange?

 

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Superuser
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Re: Error message

Go back to settings - Email Accounts and double check the list of accounts.

webmaccounts.JPG

I gave all my accounts friendly names - E-Mail is the built in account.  If the account is on your main page then it should show here.

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dave56
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Re: Error message

Sorry -not very tech minded.I don't have a page like yours and the gmail account has now disappeared from the front page .Still getting the message. Is settings the one on the start page in windows 10?
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Superuser
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Message 6 of 12
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Re: Error message

Log into Webmail

Click the Cog in the top right and then click settings.

Ravenstar68

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dave56
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Re: Error message

Found the right settings! looks like the outgoing server has missing info in the outgoing server boxes-authentication-user name and password missing.
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dave56
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Re: Error message

Filled in the missing info. Seems ok now Many thanks for your help and patience!!! David.
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rodasharp
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Re: Error message

What is error 302?

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Forum Team
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Re: Error message

Hi rodasharp,

It depends on what the error is in relation to.

If it's a VM302 error then it's an authentication issue, usually attributable to blacklisting.

Please provide just a tad more detail about this:

  • How are you accessing your emails - via client or webmail?
  • What is the full error message returned?
  • What are you doing when you receive the error - logging in to mail or sending mail?

Provide as much information as you can so that we are better placed to answer your question.

Thanks Smiley Happy


Jen
Forum Team



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