Changed my VM password the other day and since then emails won't download onto my laptop and I get a message saying my ntlworld.com password can't be verified. Sure there must be a simple fix but would be grateful to know what it is. Thank you
Probably. If you are using an e-mail client then the passwords must match up. I bet you haven't changed the password in the client when you changed the password in My Virginmedia?
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Thanks. I've updated password on my machine but still get message saying password cannot be verified. I
If you are certain that you are entering the new password exactly as you entered it when changing it in My Virgin Media, I would suggest you repeat the password change process in My Virgin Media. Just re-enter the password and it should force the VM servers to refresh their password databases. Then go back to your email client, re-enter the new password and see what happens.
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