Hope you don't mind me replying as Emma's not in until tomorrow
Postmaster will take a look at the ticket raised for your issue as soon as she can. Her workload is fairly heavy so it's likely to take anything from a few days to a few weeks. It really depends on what path the investigation takes and what is required to remedy it.
Some issues may require liaison with a 3rd party company which can extend the EFT considerably.
Whatever happens though we shall keep you updated.
SORBS is down at the moment. Only the cached version of the website is working. As I type it has now come back up.
This from their website:
How did I get listed in the first place...? There are many possibilities. The IP address that you use for your outgoing mail was used to send spam to a SORBS spamtrap or administrator. There are multiple possibilities for how this could have happened: You spammed directly. Either you are a dedicated spammer, or you operate an insecure mailing list to which the address of a SORBS spamtrap or administrator was added without their knowledge or consent. It is a shared server and some other user on the same server spammed directly. The machine was illegally taken over via vulnerabilities in software and abused for spamming. This includes vulnerabilities on servers as well as viruses and Trojan horses on end-user computers. You are an ISP who provides supplementary Internet services (DNS, web hosting, mail exchanger) or a credit card operator who provides credit card processing services to a domain advertised in spam that was received by a SORBS spamtrap or administrator. You are an innocent party whose IP address is listed as part of a larger range of blocked IP addresses because your Internet service provider is not taking action against other customers of theirs that engage in spamming. You inherited a listed network after your provider moved the previous tenant, who was a listed spammer, elsewhere. They may have simply moved them around in their own IP address space, or they may have terminated the spammer. At any rate, it would have been kind of the ISP to double-check whether the address block was block-listed anywhere before reallocating it.
Also off their website:
What are the thresholds for delisting? The formula SORBS uses for allowing self delisting are fairly complex and are time based. In all cases the formula works out the "minimum time to delist" and this is applied to your IP from the last time spam was received from your host. Follows are the thresholds and time periods: For first time listees you must have less than 10 spams recorded and wait a minimum of 48 hours. For second time listees you must have less than 50 spams recorded and wait a mimimum of 7 days. For third time listees you must have less than 100 spams recorded and wait a minimum of 30 days. For forth time listees you must have less than 200 spams recorded and wait a minimum of 183 days (6 months). For fifth time listees you must have less than 300 spams recorded and wait a minimum of 365 days (1 year). The minimum perriod formula is a little more complex than described above and therefore delisting maybe longer based on the number of spams you have sent, however what is described is the minimum period. If you fall outside of these ranges, you will need to log a support ticket with the SORBS Support Staff and explain why you should be delisted.
So, depending on how much spam (and how many times this IP address has been blocked by SORBS in the past) has come off this server (as I understand it), it could take anything from two days or up to a year to sort out. The OP should stop sending email as it makes the problem worse. You now have 2 servers on their list 188.8.131.52 and 184.108.40.206.
Your fastest solution is to get a new, free email address from Gmail or outlook and use that instead. You have learned the hard way that virgin email is no longer fit for purpose, and that their procedures for fixing it are also pretty useless
Whilst a new email address would be a solution, it would not be easy - I've had the same address forever and wouldn't know how to begin to notify everyone of the change? Not just friends/family but bank, businesses etc.
I have no idea how to "pop my hub into WAN only mode" and don't know what you mean by popping you a fresh header
I only know that I'm getting EXACTLY the same message as I was getting before which took about 2 weeks for the postmaster to allegedly solve?
One of my fellow Superusers has raised questions behind the scenes about what you need to do next. There should be an answer shortly. Please be patient and all will be well and sorted for you as quickly as we can. Please don't do anything drastic.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM.