Emails rejecting with SPAM content - but there is none! Business critical
When sending out emails to clients with important notifications, all virgin and blueyonder emails are being rejected. We have been thoroughly investigating this for weeks now. Our SPF record is correct, we are not on any spam lists, and we are using MS Office 365. This is causing serious implications to our business now.
Can somebody assist please?
From: Microsoft Outlook Sent: 12 October 2015 09:43 To: Information Subject: Undeliverable: Email check
mx1.mnd.ukmail.iss.as9143.net rejected your message to the following email addresses: Gerry Pickett (firstname.lastname@example.org) There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin. mx1.mnd.ukmail.iss.as9143.net gave this error: U8jP1r0051Bm1W5018jQok Spam content found
Diagnostic information for administrators: Generating server: DB5PR06MB1205.eurprd06.prod.outlook.com email@example.com mx1.mnd.ukmail.iss.as9143.net Remote Server returned '554 5.2.0 U8jP1r0051Bm1W5018jQok Spam content found' Original message headers: Received: from DB5PR06MB1127.eurprd06.prod.outlook.com (10.162.159.21) by DB5PR06MB1205.eurprd06.prod.outlook.com (10.162.153.155) with Microsoft SMTP Server (TLS) id 15.1.293.16; Mon, 12 Oct 2015 08:43:21 +0000 Received: from DB5PR06MB1127.eurprd06.prod.outlook.com (10.162.159.21) by DB5PR06MB1127.eurprd06.prod.outlook.com (10.162.159.21) with Microsoft SMTP Server (TLS) id 15.1.293.16; Mon, 12 Oct 2015 08:43:20 +0000 Received: from DB5PR06MB1127.eurprd06.prod.outlook.com ([10.162.159.21]) by DB5PR06MB1127.eurprd06.prod.outlook.com ([10.162.159.21]) with mapi id 15.01.0293.007; Mon, 12 Oct 2015 08:43:20 +0000 From: Information <****@feelgoodaboutmoney.com> To: Gerry Pickett <firstname.lastname@example.org> Subject: Email check Thread-Topic: Email check Thread-Index: AQHRBMoLRmSsH3ioaEKDLz5R8LFNWA== Disposition-Notification-To: Information <*@feelgoodaboutmoney.com> Return-Receipt-To: <*@feelgoodaboutmoney.com> Date: Mon, 12 Oct 2015 08:43:20 +0000 Message-ID: <DB5PR06MB1127382C3DCD5E532D1033EFC6310@DB5PR06MB1127.eurprd06.prod.outlook.com> References: <DA05157B-2196-41EA-B4C0-056B2C9F67DD@blueyonder.co.uk> In-Reply-To: <DA05157B-2196-41EA-B4C0-056B2C9F67DD@blueyonder.co.uk> Accept-Language: en-GB, en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: authentication-results: spf=none (sender IP is ) email@example.com; x-ms-exchange-messagesentrepresentingtype: 1 x-originating-ip: [22.214.171.124] x-microsoft-exchange-diagnostics: 1;DB5PR06MB1127;5:Az21whL5I60+UXxiqGaKt8jtzMqO4MN2id/gLJHh0i3nvzu5xoTcNU45YXxRcCIvn+IYkAQEOFqPQYzM82Xpam7pNx7rDDObGLpfDcxWk/mIU80bxO6uy+a0Y7Y9HYpDSjrUIaV98MDq+Etzb2T7UA==;24rARprK2armid5HxG5+2vbywMusEL8R8lyJMJfy0lM9WgK54NyKYwf/EMGu0rP1VVgJbhcmpnFeyUaUSKQfkpK8Lmfgnpd1UoIrp/u6xXvQ=;20Bg/sAaUF4MkNG/vacQsR1XozNdC2oQ5eKgCLebqnOAdAJ4DQFeCvZ22zNZfg4KEIzfksIXvf1XDVPVWCmh7dQ== x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVRB5PR06MB1127; x-microsoft-antispam-prvs: <DB5PR06MB11271C66A1F366E355497EC7AF310@DB5PR06MB1127.eurprd06.prod.outlook.com> x-exchange-antispam-report-test: UriScan:; x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID601004)(2401047)(5005006)(520078)(8121501046)(3002001);SRVRB5PR06MB1127;BCL:0;PCL:0;RULEID:;SRVRB5PR06MB1127; x-forefront-prvs: 0727122FC6 x-forefront-antispam-report: SFV:NSPM;SFS10009020)(6009001)(199003)(13464003)(66654002)(252514010)(189002)(221733001)(5003600100002)(11100500001)(2950100001)(101416001)(77096005)(76576001)(122556002)(19580405001)(102836002)(5002640100001)(76176999)(229853001)(66066001)(54356999)(19580395003)(92566002)(106356001)(64706001)(87936001)(35302002)(33656002)(105586002)(74316001)(189998001)(10400500002)(81156007)(5004730100002)(450100001)(2900100001)(5008740100001)(5007970100001)(106116001)(46102003)(5001960100002)(110136002)(40100003)(50986999)(107886002)(5001920100001)(15974865002)(97736004)(86362001)(87552002)(57052003);DIRUT;SFP:1101;SCL:1;SRVRB5PR06MB1127;HB5PR06MB1127.eurprd06.prod.outlook.com;FPR:;SPF:None;PTR:InfoNoRecords;A:1;MX:1;LANG:en; received-spf: None (protection.outlook.com: feelgoodaboutmoney.com does not designate permitted sender hosts) spamdiagnosticoutput: 1:23 spamdiagnosticmetadata: NSPM Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0 X-MS-Exchange-CrossTenant-originalarrivaltime: 12 Oct 2015 08:43:20.0255 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 21df0a4a-d313-4fc7-8f39-8fd9c33db090 X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB5PR06MB1127 Return-Path: *@feelgoodaboutmoney.com X-Microsoft-Exchange-Diagnostics: 1;DB5PR06MB1205;2:J60IZufOxmYQZWcULW/wv4TC62fTN1MvChO4IseEBj8alu5xbSAw/UXK5ctjt9/q8qNJQTo1Hb70ctzCPDYlJm/dG92bVJN7Iu6K1FScDoWk1Ud8+5M72Oy1hXI+291bhGF9PcMozjwbUqCvpvpKfR6LQ1gpa/WGlrQzbQuEnEQ=;23:EvqxNRH4xGphFKHQhJ4uPitTmAXoSIfYcw7T6KNMzOoQXIygTUnLS6rlRNOOLwrxpUAe+R8oi9dVe4owGNRmMMrpb2YWMJ3adOZ+XzYvkxO72dOcE1zDEuCe9bJ+RyFA569+DTW4AwR351i+FXU+n9uIjvo+lyA87jGoJsYlM4uAY6SzX45JkoCkOpphI2a6 X-OriginatorOrg: feelgoodaboutmoney.com
Re: Emails rejecting with SPAM content - but there is none! Business critical
I have just phoned second line support about this problem yet again. They still don't seem to be either understanding or acknowledging the problem. They have promised to phone back with an update, but they promised that the last time and never did.
Please could you explain why you are responding to mass mailers with private messages explaining how to get this problem sorted, but you are giving no information to the rest of us? It feels very much like VM are trying to keep the lid on this problem and pretend it doesn't exist because it is not so visible to the average user as the Spam filter problem.
I've just spent 5 minutes collating various posts on this over the last few days although there are undoubtedly more :
Please could they be linked into a single thread and some updates provided?
I'm beyond frustrated at the impossibility of finding out what's going on. At the beginning of this saga, although it was annoying, I accepted that it was inevitable that VM would have teething problems with a major e-mail migration, but the lack of communication has made a bad problem much, much worse.