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julieannsmith
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Emails being removed from ipad

Hi,

Hope someone knows the answer to this one! 😃

This problem has only started the last couple of days.  If I delete an email on webmail it is being removed from any devices I have download it too like my iPad and phone.

In the past I could remove it from webmail but it would still be available on all my other devices until I chose to delete from them.

Thank you. Julie.

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Superuser
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Re: Emails being removed from ipad

If you haven't made any recent changes that it is odd. The behaviour you describe is exactly what should happen if you connect all you devices via the IMAP protocol

The alternative protocol to use is POP which on the current VM Mail system doesn't comply with the standards and ignores requests to delete from the server.

Edit: There are also several posts on here about Apple devices deleting emails in unexpected circumstances.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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