I am not receiving some emails from two organisations I belong to. Customer Services said late last year they would look into and get it sorted but I heard nothing further. I have checked spam and trash folders and I use Mozilla Firefox. Can you help?
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Emma, thanks for your email. I have not resolved the problem yet but have contacted my local history society and asked them to let me know what bounce message they get when they next send out batch emails. I have not contacted the other (very large) organisation yet but intend to do so soon. As far as I can see I have set my spam settings as suggested.
Thanks for getting back in touch. Let me know once you have had a reply from them.
It would be helpful to see the headers of the bounced message if that is at all possible to get hold of. If they are unable to get them to you directly if they would be able to PM me with a little information I would always be happy to take a look.
Kath, thanks for your reply. I will try again to get more info but I think it is difficult for SNP because mailings are sent to a large number of people. The local history society next mailing will be around early September and I might get some info back from them. The only other mailing that has stopped is the offers that Amazon used to sent out but oddly enough there theatre offers still arrive. Cheers, Dave.
Thanks for the update. I understand it can be difficult to obtain the requested information from another company. But the Header will explain what is causing mail sent to you to be rejected.
From dealing with recent similar issues I'd guess that the NDR's (non delivery reports) are indicating 'spam content found' - this would most likely be due to misconfigured DNS/rDNS/PTR from the sending company. It might be worth mentioning this to them.
Please keep us updated though so we can help sort this out for you.