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Message 1 of 15 (1,904 Views)

Email will not load

Hi,

For weeks now my email will not load. I just keep getting the three grey dots flashing on screen.

I have tried-

Clearing Cache and Cookies

Changing Browser to Firefox and Back to Chrome

Re-Starting Router

Refreshing Browser 

Nothing works. This problem has been getting worse and worse over the last few months.

Any ideas people?! 


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Message 2 of 15 (3,775 Views)
Helpful Answer
confirmed by rogers44
‎21-03-2017 00:47

Re: Email will not load

See my reply to a similar post here: http://community.virginmedia.com/t5/Email/Unable-to-access-Blueyonder-email/td-p/3373637/jump-to/fir...
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

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Message 3 of 15 (3,769 Views)
Helpful Answer
confirmed by rogers44
‎21-03-2017 00:47

Re: Email will not load

Thankyou Graham,

Have tried Internet Explorer as a browser just now and seems to be ok on that thankyou. Also tried outlook but it does not seem to update very quickly so IE it is for now.

Regards

Paul

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Superuser
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Registered: ‎22-02-2010
Message 2 of 15 (3,776 Views)
Helpful Answer
confirmed by rogers44
‎21-03-2017 00:47

Re: Email will not load

See my reply to a similar post here: http://community.virginmedia.com/t5/Email/Unable-to-access-Blueyonder-email/td-p/3373637/jump-to/fir...
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Registered: ‎20-03-2017
Message 3 of 15 (3,770 Views)
Helpful Answer
confirmed by rogers44
‎21-03-2017 00:47

Re: Email will not load

Thankyou Graham,

Have tried Internet Explorer as a browser just now and seems to be ok on that thankyou. Also tried outlook but it does not seem to update very quickly so IE it is for now.

Regards

Paul

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On our wavelength
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Message 4 of 15 (1,664 Views)

Re: Email will not load

Ive had this problem on & off for a few weeks & it's getting worse This morning I cannot get email at all, even trying a range of browsers.

At least the "Service Status" are on Virgin's site admits a problem. Wonder of wonders!

Apparently they've "identified the problem" and "an engineer is on the way". The problem for me has become: I'm paying a premium price for a service that is no longer premium quality"

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Message 5 of 15 (1,655 Views)

Re: Email will not load

I had an email problem this morning, also couldn't access VM website. So I looked on downdetector website - and there were over 400 reports from all over saying the system was down.I've just got it back.  Wished I'd realised this was the problem before I spent ages playing with my email settings!

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Registered: ‎12-01-2012
Message 6 of 15 (742 Views)

Re: Email will not load

Wednesday - again the e-mail will not load again.  Yesterday it was out for most of the day.  What are we paying for?  (Gloucester)

N P Belchamber

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Message 7 of 15 (734 Views)

Re: Email will not load

As we have commented in other threads - not e-mail. It is a free value added service provided by VM without warranty as to performance.

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Registered: ‎22-03-2017
Message 8 of 15 (293 Views)

Re: Email will not load

VM e.mail has been a joke for months, I have been unable to access e.mails for around 3 days now, perhaps it's about time to change broadband provider.

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Tuning in
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Message 9 of 15 (477 Views)

Re: Email will not load

[ Edited ]

Same problem here with dodgy downloading of E-mail Inbox. The message from Virgin states that they are updating their system. I just got into my E-mails so VM Engineers must have fixed the technical issues.

Don't know when the next technical hitch will strike as VM Emails seem unreliable.

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Message 10 of 15 (432 Views)

Re: Email will not load

[ Edited ]

Whilst it may be 'a free value added service provided by VM without warranty as to performance' how is it not e-mail?

If you look on the Virginmedia home page next to 'find a store' and 'sign in' there's a strange 'Email' button which now and again accesses the Webmail service.

Or is there misrepresentation going on?