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TheBoyGreen
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Email sub-folder sync between S7 & Webmail

Hi I've got several sub-folders in my email app on my Galaxy S7 but they all wont sync to webmail. Syncing emails isn't an issue, its just this sub-folder under "Inbox". I have 6 out of 7 sub-folders showing. Any advise would be appreciated as this is soooo frustrating! Thanks TBG
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Forum Team
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Re: Email sub-folder sync between S7 & Webmail

Hi TheBoyGreen, 

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with your emails. 

 

So we can get to the bottom of this can you advise of the following:

 

What email app are you using on your S7 is it specific to the Galaxy S7?

Are you able to access the folders ok from webmail?

Are you using IMAP or POP? 

Are you able to access the sub folders ok from any other device you may pick up your email from?

 

 

Speak to you soon. 

 

Emma

 


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TheBoyGreen
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Re: Email sub-folder sync between S7 & Webmail

Hi

Thanks for the reply.

I'm using the normal email app (not Gmail App) on my Samsung Galaxy S7 but i've noticed the folders DO show on my Samsung Nexus 10 tablet too. also the normal email app. 

I'm using Imap4 if that means anything to you...?

Re Webmail, it is Webmail i'm referring to ie where the sub-folders aren't showing.

I look forward to your further help, thanks.

The Boy Green

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Re: Email sub-folder sync between S7 & Webmail

TheBoyGreen,

 

Thanks for getting back in touch, hmm that does seem to be an odd one, so just to clarify everything looks as it should on the email clients?

 

What happens if you try to create the folders manually in webmail? 

 

Keep us posted. 


Emma

 

 


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TheBoyGreen
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Re: Email sub-folder sync between S7 & Webmail

Hi

i'm still having issues with folders being created on my Samsung S7 not syncing with Webmail.

I can create a folder in webmail and it appears on the phone. But not the other way around, it appears!

Any ideas please?

TBG

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Superuser
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Re: Email sub-folder sync between S7 & Webmail

ADDING PERSONAL (POP3 AND IMAP) EMAIL ACCOUNT ON YOUR GALAXY S7

There are two ways for you to add personal email account(s), either POP3 or IMAP on your Galaxy S7. One is directly from the stock email application and the other is through the Settings menu.

 
  1. Through the stock Email App
  2. Tap Apps from Home.
  3. Tap Email to launch the app. If necessary, tap to open the Samsung folder and then tap Email to launch it.
  4. From the Inbox screen, tap Menu.
  5. Select Settings.
  6. Tap Add account.
  7. Follow the onscreen instructions to complete setting up your new personal email account. After the setup, you should start getting emails for that account.
  8. Through the Settings Menu
  9. Tap Apps from Home.
  10. Tap Settings.
  11. Select Accounts.
  12. Tap Add account.
  13. Tap Email.
  14. Enter the email address and password for the email account on the designated fields.
  15. Tap Sign In to proceed with automatic setup and prompt your device to test the incoming and outgoing servers and attempt a regular email setup. Otherwise, tap Manual setup and enter your settings such as email type, username, password, security type, and server settings.
  16. Configure Sync settings as you prefer.
  17. Tap Next to continue.
  18. Specify an account name for the account and a display name (signature) for your outgoing mails.
  19. To complete the setup, tap Done.

Have you done all this when setting up the account, particularly step 16?

http://thedroidguy.com/2016/03/samsung-galaxy-s7-email-account-set-management-comprehensive-guide-10...

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TheBoyGreen
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Re: Email sub-folder sync between S7 & Webmail

Thanks, it was actually so much simpler in the end.

Under the setting 'cog', and then email i found this..

IMAP folder subscription
Change subscription

 

I was then able to tick or untick what folders i wanted visibilty on

it is usually the simple thing dont you think.

Thanks again though

TBG

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