on 16-03-201714:53 - last edited
a month ago
As we continue to make improvements to our email service, we’re making some changes to the email servers that your email client or mobile app uses to send and receive mail.
In order for these updates to be implemented as smoothly as possible, we recommend that you change any mail client settings to those listed in the tables below.
If you only access your email via our website – Webmail – then you don’t need to change anything. However, if you use an email client like Outlook, Windows Mail, Thunderbird, Mail app or Incredimail, or if you download mail to a portable device, then this may affect you.
If you use a VirginMedia.com email address, then please take the time to double-check your settings – they should be correct already.
If you use a Blueyonder, Ntlworld or Virgin.Net email address, you will probably need to update your settings accordingly.
Note: If you update your username in My Virgin Media, this email address will not change.
Existing ntlworld, blueyonder, and Virgin.net email settings will continue to work for the present time, but it is recommended that you make these changes at the earliest opportunity.
Q. Why are you changing the setting? A. To make the setting up of email clients easier for everyone, rather than having four different sets of servers, everyone will just use the same settings.
Q. Why have my old emails re-download? A. Some email clients may re-download all emails in the inbox when you make the change to the setting. This is a one off change and won’t happen again
Q. Does this mean you'll be getting rid of blueyonder/ntlworld/virgin.net addresses? A. No. The virginmedia.com servers have been able to support email addresses ending in the above three domains for some time and will continue to do so.
If you need any further assistance with this, please search the community for Helpful Answers, or pop a new post in our Email board.