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Daedalus1
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Email not working on windows 7 outlook 2016

I cannot get email to work on my laptop which is on Windows 7 (recent new install) with Outlook 2016. I have a subscription for the full Office 2016. I have tried various suggestions from the forum. None work. My windows 10 PC is also down but fortunately my Windows 10 phone is working.

Help please, what settings should I be using?

Thanks 

A frustrated Daedalus.

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: Aaaaarrrrrgggggggghhhhhhhhhhhhhhhh. Windows 7, ntlworld and Outlook 2016

Use the new unified settings posted here: http://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438/jump-to/first-unread-me...
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Graham
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Daedalus1
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Re: Aaaaarrrrrgggggggghhhhhhhhhhhhhhhh. Windows 7, ntlworld and Outlook 2016

Hi,

 

thanks for your reply. I have tried all of that but nothing suggested in any of the forums seems to work. Even ran the consol to do the scan, which found nothing.

If anyone has any other ideas I would be most grateful for any suggestions.

 

Daedalus

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Superuser
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Re: Aaaaarrrrrgggggggghhhhhhhhhhhhhhhh. Windows 7, ntlworld and Outlook 2016

Ok, into fault finding mode.

Do you currently have a paid for Virgin Media broadband account?

If so can you access the email account via VM webmail?
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Graham
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Sololobo
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Re: Email not working on windows 7 outlook 2016

What error messages, if any, are you receiving from Outlook?

Just saying email is not working is sadly not enough.




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Daedalus1
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Re: Aaaaarrrrrgggggggghhhhhhhhhhhhhhhh. Windows 7, ntlworld and Outlook 2016

Graham_A

I have actually got it working at last. I ended up having to go into the main VM account and change the password (to what it already was) then reconfirmed all the settings in outlook. And hey ho its up and running. Totally weird one, nothing has changed other than putting in the password again.

Thanks

 

Daedalus1

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Re: Aaaaarrrrrgggggggghhhhhhhhhhhhhhhh. Windows 7, ntlworld and Outlook 2016

Something has changed but you can't see it. The various VM servers which hold your password details got out of sync. Changing the password (though you kept the same one) got them back into sync. And so it all now works. You'll know what to do next time this happens.

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