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BlindMonkey
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Message 1 of 14
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Email not getting through

Hi

 

I have previously successfully received emails from people at gloscab.org.uk but now i do not get emails. They do not appear in my Windows Live Email client (inbox nor spam) and if I sign into virgin email webmail they are not in my inbox or spam there either. My spam settings are 'Move message to Spam folder'. I know i should be getting emails as I have got people to copy them to my gmail account that works fine. I also suspect but cannot prove that i am not getting emails from e-on and who knows who else!

Any help much appreciated.

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Superuser
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Message 11 of 14
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Re: Email not getting through

The fly in the ointment here is an Email Service Provider (ESP) called Sendgrid, which CAB presumably uses for their email services.

From the message data you supplied, Gmail received and accepted this email from a Sendgrid email server with IP address 167.89.55.43.

VM will also have received their copy of the email from the same source.

Unfortunately, email service suppliers regularly find their servers being used by spammers and this results in the servers concerned appearing on various email blacklists from time to time of which there are about 95 separate lists from around the world.

Today, the above-named server appears on several lists – see picture below.

BL-4.JPG

And that is probably why you did not receive it. If VM found that the source was blacklisted it would either be bounced back or discarded. If it was bounced back to Sendgrid, only they can say what happened next. So, why did Gmail accept it? Maybe because they work closely together with Sendgrid (based in Denver, Colorado), and Google in California - or they were just using a different set of blacklists that day..


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Superuser
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Message 2 of 14
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Re: Email not getting through

Assuming that you have no email forwarding set up in VM webmail settings – please check this and confirm. If your account has been hacked, redirection is a common first ploy.

If you have WLM open, close it.

Open your VM Webmail account.

Open your Gmail account.

Send a test message from your Gmail account to your VM account.

The message should -

(a) arrive in your VM Inbox, or,

(b) arrive in your VM spam folder, or,

(c) be rejected somewhere along the line and a non-delivery message returned to your Gmail Inbox.

If everything is functioning normally, this should be fairly quick – but it may take some time if there is any sort of internet connection problem en route.

Report back the result.

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BlindMonkey
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Message 3 of 14
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Re: Email not getting through

OK, did that and that works fine. The specific issue is why do i not get emails from people at gloscab.org.uk when i have previously but now they do not appear at all in webmail?

 

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Superuser
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Message 4 of 14
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Re: Email not getting through

Well you need to talk to Gloucester CAB and ask them to check

(a) that they have sent you emails

(b) if they have received a non-delivery message - and what that message says. 

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BlindMonkey
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Message 5 of 14
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Re: Email not getting through

As i said in my original email i know they are sending them as they are copying them to my gmail account now. They don't get any rejection response, they just go missing.

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Superuser
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Message 6 of 14
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Re: Email not getting through

If there are no bounce-back messages to any senders, then the finger of suspicion is clearly pointing at WLM. It's possibly a mis-configuration issue.

I hope you are aware of this - 

            All Windows Essentials 2012 programs (including Windows Live Mail) reach the end of support on January 10, 2017.

So, even if a new fault is discovered today in WLM, it is highly unlikely that Microsoft will do anything about it.

To prove or disprove that WLM is at fault, you need to leave it switched off and get CAB to send you an email which you can look for in webmail.

Whatever the outcome of that, you need to give serious consideration to what you are going to use instead of WLM, sooner rather than later.

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BlindMonkey
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Message 7 of 14
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Re: Email not getting through

This issue is nothing to do with windows live mail. I often don't have it on. The issue is clearly that the emails are not appearing in VirginMedia webmail and there is no error email back to sender. 

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Superuser
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Message 8 of 14
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Re: Email not getting through

You know it is not unknown that for reasons which are hard to ascertain something happens at the sender's end to change the spelling of the e-mail address. You should have checked this this already and perhaps you have. Have a look at one of the successful GMail receipts and check that your VM mail address is being spelled correctly. That would always be my first thought.

E-mails should not just go astray. Your spam settings for VM are good and using the recommended ones. I have checked and the CAB mail domain does not appear to be on any third party run blacklists that might cause rejection - but if they were there'd be a clear and unequivocal bounce message from VM's servers. We've seen these.

It would be a needle in a haystack job for VM's e-mail team to try and see what had happened to past e-mails sent to you. I would ask the CAB to send you a test mail and tell you the precise time and date it was sent. If you get it all well and good. If you don't come back here with the details and we'll advise further.




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Superuser
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Message 9 of 14
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Re: Email not getting through

If the cause of this problem is a rogue VM spam filter which is detecting something suspicious in the CAB email and rejecting it, then the following might help to cast some light on it.

Find an email which reached Gmail, but failed to appear in VM.

Copy the header message data of the CAB email. 

Forward that CAB email from your Gmail address, to your VM address.

Report what happens together with the message header data.

This is how you copy the header data -

  1. Log in to Gmail

  2. Open the message you'd like to view the header for.

  3. Click the (More) down arrow next to Reply, at the top right of the message pane.

  4. Select Show Original.

The full header will appear in a new window.

Copy and paste all of the data (both parts) into a post.

Overwrite any parts of the message content which disclose your actual address ( basically the bit before the ”@” in your full address) with a string of XXX.

 

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BlindMonkey
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Message 10 of 14
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Re: Email not getting through

This is the one that was received by gmail but not VM (and the VM email was definitely correct) :

Delivered-To: xxx@gmail.com

Received: by 10.202.65.196 with SMTP id o187csp2391899oia;

        Thu, 30 Mar 2017 00:55:31 -0700 (PDT)

X-Received: by 10.107.201.208 with SMTP id z199mr5269208iof.217.1490860531483;

        Thu, 30 Mar 2017 00:55:31 -0700 (PDT)

Return-Path: <bounces+3792952-ae18-xxx=gmail.com@sendgrid.net>

Received: from o1.30nf.fshared.sendgrid.net (o1.30nf.fshared.sendgrid.net. [167.89.55.43])

        by mx.google.com with ESMTPS id d94si1924839ioj.160.2017.03.30.00.55.30

        for <xxx@gmail.com>

        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);

        Thu, 30 Mar 2017 00:55:31 -0700 (PDT)

Received-SPF: pass (google.com: domain of bounces+3792952-ae18-xxx=gmail.com@sendgrid.net designates 167.89.55.43 as permitted sender) client-ip=167.89.55.43;

Authentication-Results: mx.google.com;

       dkim=pass header.i=@sendgrid.net;

       spf=pass (google.com: domain of bounces+3792952-ae18-xxx=gmail.com@sendgrid.net designates 167.89.55.43 as permitted sender) smtp.mailfrom=bounces+3792952-ae18-xxx=gmail.com@sendgrid.net

DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=sendgrid.net; h=from:to:subject:references:in-reply-to:content-type:mime-version:x-feedback-id; s=smtpapi; bh=qfRe3ZPt5PUAN5OvfpGKaQz67Os=; b=Rgmis+rmy37mxgsWEK 7sO9RrCfjUN7v82NV/mmc/kGF9hT1bxPhC9subyPP+PGinF3+FgIKFY2Sr+BhKfS lrdJYFp63ANo15RWcSxlJ2/rHLzNbKu+57SMKQGWdyeO7CwKzSpnZL7hwTLzFjtP Aw8XOG/Seiz8VGpu8RrCxReMY=

Received: by filter0825p1mdw1.sendgrid.net with SMTP id filter0825p1mdw1-17092-58DCB9F1-1D

        2017-03-30 07:55:29.501207092 +0000 UTC

Received: from exch01.gloscab.org.uk (phone1.firbanks.com [79.135.109.130]) by ismtpd0004p1lon1.sendgrid.net (SG) with ESMTP id WFl4qIteQXaRB0Bhvb-DUQ Thu, 30 Mar 2017 07:55:29.248 +0000 (UTC)

Received: from exch01.gloscab.org.uk (2002:4f87:6d83::4f87:6d83) by exch01.gloscab.org.uk (2002:4f87:6d83::4f87:6d83) with Microsoft SMTP Server (TLS) id 15.0.847.32; Thu, 30 Mar 2017 08:47:35 +0100

Received: from exch01.gloscab.org.uk ([fe80::1411:2fc6:ce42:eda1]) by exch01.gloscab.org.uk ([fe80::1411:2fc6:ce42:eda1%12]) with mapi id 15.00.0847.030; Thu, 30 Mar 2017 08:47:35 +0100

From: "xxx" <xxx@gloscab.org.uk>

To: xxx <xxx@blueyonder.co.uk>, "xxx@gmail.com" <xxx@gmail.com>

Subject: RE: xxx

Thread-Topic: xxx

Thread-Index: AQHSqK+RRa0o7B/LjUGxIuuE9uekO6GtAM/k

Date: Thu, 30 Mar 2017 07:47:34 +0000

Message-ID: <6e00ca9ca56648e380dbe395a0c22080@exch01.gloscab.org.uk>

References: <57BC4663FB0A42E6A37C5886CBCD9ECF@Home>

In-Reply-To: <57BC4663FB0A42E6A37C5886CBCD9ECF@Home>

Accept-Language: en-GB, en-US

Content-Language: en-GB

X-MS-Has-Attach:

X-MS-TNEF-Correlator:

x-originating-ip: [176.35.22.24]

Content-Type: multipart/alternative; boundary="_000_6e00ca9ca56648e380dbe395a0c22080exch01gloscaborguk_"

MIME-Version: 1.0

X-SG-EID: k3sBfkhK0PQ598Kz7hkq51EQE0mmihOdEuMwNNjlJzth/GjX0vuyRdD/yWsNc8gi0Sr49YEamsCvov W0M0Mc1+CPLgo0VDuq+qKiHJwI576rwiEvBL4FF4+b+XTXSVP+VKHCksedTj2+35VxkLZVSMJVO2aT SaArf3cbeWx0bjkfFH/Nes1mNYl4h8kBUUwtL5ZKDs4fWCEoHJn7wJixDQfn1FaJsfilKNA+ht3osB XQT5st+MQiMxP6J5uOsEaB

X-Feedback-ID: 3792952:lctB4afVc2ep4Brbz8w4nWe3fg6o+QU3GFfQ25qFhwA=:lctB4afVc2ep4Brbz8w4nWe3fg6o+QU3GFfQ25qFhwA=Smiley FrustratedG

 

--_000_6e00ca9ca56648e380dbe395a0c22080exch01gloscaborguk_

Content-Type: text/plain; charset="us-ascii"

Content-Transfer-Encoding: quoted-printable

 

It forwards fine then to VM. The header received by VM is:

Return-Path: <xxx@gmail.com>

Delivered-To: xxx@blueyonder.co.uk

Received: from md13.tb.ukmail.iss.local ([212.54.57.74])

                by mc9.tb.ukmail.iss.local (Dovecot) with LMTP id 65XeERid31hGWQAAWQu9NQ

                for <xxx@blueyonder.co.uk>; Sat, 01 Apr 2017 14:29:12 +0200

Received: from mx7.tb.ukmail.iss.as9143.net ([212.54.57.74])

                by md13.tb.ukmail.iss.local (Dovecot) with LMTP id u4DWPdymsFaPTwAAqJN26w

                ; Sat, 01 Apr 2017 14:29:12 +0200

Received: from mail-oi0-f49.google.com ([209.85.218.49])

                by mx7.tb.ukmail.iss.as9143.net with bizsmtp

                id 30VA1v01Q14YBDM010VBti; Sat, 01 Apr 2017 14:29:12 +0200

X-SourceIP: 209.85.218.49

X-CNFS-Analysis: v=2.2 cv=d4OF8VrE c=1 sm=1 tr=0

 a=MFA1YlRTXiFem52YpcrAug==:117 a=PHbuYNSAgvQA:10 a=AzvcPWV-tVgA:10

 a=7h58JcnYAAAA:8 a=a5Gf7U6LAAAA:8 a=pGLkceISAAAA:8 a=6wkfAn-wAAAA:8

 a=_6GpL_ENAAAA:8 a=iaeNflcwjXMt8d7MjWgA:9 a=vw6iwVVO5kbN4bvWlfsksWyUBTs=:19

 a=mr7UayG8oM6LZRdLZkxIgYpTFvM=:19 a=rXP_DG7dHZQgAnnf:21 a=rpKlyW1Hwj9ATJxr:21

 a=QEXdDO2ut3YA:10 a=Ny7Ga7ycZt8A:10 a=wn8hIgXaPxjmBP00KLUA:9

 a=yme1dJHxFMVNOXnx:21 a=TJxRjQZln17O4yjX:21 a=3ETfK_PeQ0s0TC5L:21

 a=KMSKr0RjNWoIgMbDXInM:22 a=VWYBCMy2-3DvUfgBPAUA:22 a=6kGIvZw6iX1k4Y-7sg4_:22

 a=AMuijMv9fZVUgF0nu6dU:22 a=_CQpc_f-io0SHL8WPHHR:22

Received: by mail-oi0-f49.google.com with SMTP id o67so86389086oib.1

        for <xxx@blueyonder.co.uk>; Sat, 01 Apr 2017 05:29:11 -0700 (PDT)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

        d=gmail.com; s=20161025;

        h=mime-version:in-reply-to:references:from:date:message-id:subject:to;

        bh=fAvmYMEhjKNxEPZEYyzdI5qWjRxT6sDbPT+2lhmz/dA=;

        b=WpXB4YPSP1WUr5gTVxrX/k2/IIWLYwn0WIE1QgC3PvhkmqeQG0I+4uNqVmqQMzaZWB

         gq8WEhFq8UWdnNiOv4Y7axoJxzM/9qA8sBhbkIU03OrGx8rcVED7ihv6H2yL60w8xORB

         +GIFo7KAAFI0jBEhnRUVkynMG2yT6XRilnOuNlXXi2ESbaooZfpneP6BBBRXwV55NIOx

         KrtTu0/KIM8joIdc7nNMKUnHC5vM7zaaM52zhBNmty91t8YXJfifC5JbExfmyal2cYpa

         rQYB/BD98pw4BTyaEVbuUPVUpqmQ2gCaQqCy/eYZJrVqk8txRCThmmnOzoMOwDv74o9A

         5+MQ==

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

        d=1e100.net; s=20161025;

        h=x-gm-message-state:mime-version:in-reply-to:references:from:date

         :message-id:subject:to;

        bh=fAvmYMEhjKNxEPZEYyzdI5qWjRxT6sDbPT+2lhmz/dA=;

        b=Yl2brecrkCJNThB8kCRUCk1s/nJro05zZoaAteGDLIlCU9DQA0576Bd8tvijjIrE0Z

         CEk0fPzXJKVmnF67vLKq3AhQ0lsBqCHDbrJIakutJC022atMrwMKfrloDNYF+vOz7c6L

         eZY7Zg8aNhYKMGl2WKhR3EFt6S++W+yAjyA7+cgwvjGilVeaYE+h90bgSRHKXq4WTQm/

         G0Gk8mdZQTVG2P6DJFNC6ApVp28HX0dPwis4JeGTDtexMVoGRBOzdCtQulMLd21pBjhb

         A9D8E7L0NYQ7eatABV19kBbnq12sKNLPKMsnoPtt2jX9RaRoSoJ4qGtCUI79hMA1b76p

         //Jw==

X-Gm-Message-State: AFeK/H1Tvcv+iSXMiDWwKN8E30TtQeUUSu5Z0HnbC0jnlbb4DstHw4mZAeCVjl971calLN6Ug/aANf7hvdQr3g==

X-Received: by 10.202.216.84 with SMTP id p81mr1812043oig.193.1491049750504;

 Sat, 01 Apr 2017 05:29:10 -0700 (PDT)

MIME-Version: 1.0

Received: by 10.202.237.1 with HTTP; Sat, 1 Apr 2017 05:29:10 -0700 (PDT)

In-Reply-To: <6e00ca9ca56648e380dbe395a0c22080@exch01.gloscab.org.uk>

References: <57BC4663FB0A42E6A37C5886CBCD9ECF@Home> <6e00ca9ca56648e380dbe395a0c22080@exch01.gloscab.org.uk>

From: xxx@gmail.com>

Date: Sat, 1 Apr 2017 13:29:10 +0100

Message-ID: <CAGQQjPkzrxdfMy0Pc_4yryLdBa9JMjYJJkR5kWJ5_ixLNm+b2w@mail.gmail.com>

Subject: xxx

To: xxx <xxx@blueyonder.co.uk>

Content-Type: multipart/alternative; boundary=001a113d2830b8a99c054c1a126a

X-Antivirus: Avast (VPS 170331-1, 31/03/2017), Inbound message

X-Antivirus-Status: Clean

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