I got a text stating my email has been locked due to high traffic asking me to reset my password. It has been locked and I cannot rest as I get the following page. So what's the solution to resetting my password?
Important information about My Virgin Media We're making some essential changes
We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.
We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.
Email isn't affected, so you can send and receive messages as normal.
If your email address ends in @virginmedia.com click here If your email address ends in @ntlworld.com click here If your email address ends in @blueyonder.co.uk click here If your email address ends in @virgin.net click here
You can also still pay bills online.
Make a payment
Or here are some more links that might help:
Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us
You will either have to wait for the site maintenance to be completed or call up the broadband fault number. 150 from a virgin phone or 0345 454 1111 from any other line.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.