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exH
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Email in spam despite address in contacts and contanlty marking as NOT spam

VirginMedia mail insists on putting mail from 38 Degrees in my spam folder.

I have their address in my contacts, and every time I get a message I mark it as NOT Spam.

 

 

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Superuser
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Re: Email in spam despite address in contacts and contanlty marking as NOT spam

When Virgin Media announced their email system here is how they described spam filtering:


To help keep your mailbox clutter free, SPAM will be blocked by our state of the art filters. You can change this to deliver it to a SPAM folder or your Inbox instead.

Sadly the reality is anything but state of the art and more than a year on that continues to be the case.

With regard to address book contacts and misidentified spam I can only infer a lack of User Level filters.

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