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Registered: ‎17-03-2017
Message 1 of 14 (1,675 Views)

Email Issues - trouble signing in

I've been having trouble signing in on and off for a while now but recently it is every night. Anyone know why this is. Everything else works fine. Have attached photo of screen when I try to sign in.Screenshot (80).png

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Superuser
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Message 5 of 14 (3,262 Views)
Helpful Answer
confirmed by Unbroken
‎19-03-2017 20:33

Re: Email Issues - trouble signing in

Do you have an alternative browser installed? If so try that.
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Graham
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Superuser
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Message 2 of 14 (1,672 Views)

Re: Email Issues - trouble signing in

If you scan this forum you will find many other reports of such issues.

VM webmail seems problematic for some users. Refreshing the page by pressing Ctrl F5 often helps.

VM claim to be investigating the problem.

My advice would be to forget about webmail and use an email app to access your VM email.
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Graham
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Registered: ‎17-03-2017
Message 3 of 14 (1,642 Views)

Re: Email Issues - trouble signing in

Control F5 hasn't made any difference. Been with virgin for eight years and never had problem until recently.

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Message 4 of 14 (1,640 Views)

Re: Email Issues - trouble signing in

PS I'm using a laptop..

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Superuser
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Registered: ‎22-02-2010
Message 5 of 14 (3,263 Views)
Helpful Answer
confirmed by Unbroken
‎19-03-2017 20:33

Re: Email Issues - trouble signing in

Do you have an alternative browser installed? If so try that.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Registered: ‎17-03-2017
Message 6 of 14 (1,632 Views)

Re: Email Issues - trouble signing in

Thanks I'll give that a go :-)

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Tuning in
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Registered: ‎17-03-2017
Message 7 of 14 (1,627 Views)

Re: Email Issues - trouble signing in

Thanks that worked - previously I was using Google Chrome and couldn't sign in but I have just managed to sign in with Internet Explorer :-)

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Dialled in
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Registered: ‎27-03-2010
Message 8 of 14 (850 Views)

Re: Email Issues - trouble signing in

And I got in with Firefox.... 

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Tuning in
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Message 9 of 14 (827 Views)

Re: Email Issues - trouble signing in

Why should we, the customer, try to find solutions to what is a supplier, VM, problem. They should test the software fully before releasing it !!
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Message 10 of 14 (823 Views)

Re: Email Issues - trouble signing in

[ Edited ]

Fine - an excellent position to adopt. So go without your e-mail then and rubbish all the advice you get on this community forum which does its best to help when the going gets rough. I'm being direct because going the way you want to is a recipe for disaster for all those people we help or who read the Forum and who would otherwise be completely frustrated when VM don't clear issues quickly - as they seem unable to do in this case (reasons unknown). It's OK to be frustrated at VM (we are too). It is not OK to deny help to people who need it.


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