Menu
Reply
  • 11
  • 0
  • 1
Unbroken
Tuning in
1,755 Views
Message 1 of 14
Flag for a moderator

Email Issues - trouble signing in

I've been having trouble signing in on and off for a while now but recently it is every night. Anyone know why this is. Everything else works fine. Have attached photo of screen when I try to sign in.Screenshot (80).png

0 Kudos
Reply

Helpful Answers
  • 8.91K
  • 1.21K
  • 3.61K
Superuser
Superuser
3,422 Views
Message 5 of 14
Flag for a moderator
Helpful Answer

Re: Email Issues - trouble signing in

Do you have an alternative browser installed? If so try that.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

All Replies
  • 8.91K
  • 1.21K
  • 3.61K
Superuser
Superuser
1,752 Views
Message 2 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

If you scan this forum you will find many other reports of such issues.

VM webmail seems problematic for some users. Refreshing the page by pressing Ctrl F5 often helps.

VM claim to be investigating the problem.

My advice would be to forget about webmail and use an email app to access your VM email.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
  • 11
  • 0
  • 1
Unbroken
Tuning in
1,722 Views
Message 3 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

Control F5 hasn't made any difference. Been with virgin for eight years and never had problem until recently.

Highlighted
  • 11
  • 0
  • 1
Unbroken
Tuning in
1,720 Views
Message 4 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

PS I'm using a laptop..

0 Kudos
Reply
  • 8.91K
  • 1.21K
  • 3.61K
Superuser
Superuser
3,423 Views
Message 5 of 14
Flag for a moderator
Helpful Answer

Re: Email Issues - trouble signing in

Do you have an alternative browser installed? If so try that.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
  • 11
  • 0
  • 1
Unbroken
Tuning in
1,712 Views
Message 6 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

Thanks I'll give that a go :-)

0 Kudos
Reply
  • 11
  • 0
  • 1
Unbroken
Tuning in
1,707 Views
Message 7 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

Thanks that worked - previously I was using Google Chrome and couldn't sign in but I have just managed to sign in with Internet Explorer :-)

0 Kudos
Reply
  • 87
  • 0
  • 12
Lewlew
Dialled in
930 Views
Message 8 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

And I got in with Firefox.... 

0 Kudos
Reply
  • 10
  • 0
  • 3
bobspicer
Tuning in
907 Views
Message 9 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

Why should we, the customer, try to find solutions to what is a supplier, VM, problem. They should test the software fully before releasing it !!
  • 7.44K
  • 839
  • 3.14K
Superuser
Superuser
903 Views
Message 10 of 14
Flag for a moderator

Re: Email Issues - trouble signing in

Fine - an excellent position to adopt. So go without your e-mail then and rubbish all the advice you get on this community forum which does its best to help when the going gets rough. I'm being direct because going the way you want to is a recipe for disaster for all those people we help or who read the Forum and who would otherwise be completely frustrated when VM don't clear issues quickly - as they seem unable to do in this case (reasons unknown). It's OK to be frustrated at VM (we are too). It is not OK to deny help to people who need it.


-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
0 Kudos
Reply