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smithysmoo
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Email Delay

Can a moderator tell me when the email delay for rate limiting/grey listing is likely to be sorted as seems to be alot of people with problems and its very frustrating.

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Forum Team
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Re: Email Delay

Hello smithysmoo

 

The reason this happens is because we identify problems from the relay server sending us the email. For example blacklisting or bad reputation due to sending excessive spam. It is not a fault as such so will not be resolved, however that said we are happy to examine a long delay to a particular email, at the very least we can tell you why.

 

Thank you

Nicola

Virgin Media Forum Team