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Itshim
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E mail reply is faded out

Subject says it all select reply and all is "faded" out so can not use

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Itshim
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Message 10 of 12
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Re: E mail reply is faded out

Thanks however it did not work !

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Itshim
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Message 2 of 12
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Re: E mail reply is faded out

Still not working on PC fine on tab really weird

 

 

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Forum Team
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Re: E mail reply is faded out

Hi Itshim,

Apologies for any issues you're experiencing with email at the moment.
We do have a reported webmail issue, whereby access is slow/intermittent. This may account for any anomalies with your 'reply' option.

Just to confirm that I correctly understand your issue, this is what you should be seeing after opening an email from the Inbox:

 

Is it the 'reply to sender' arrow that is greyed out for you?

 


Jen
Forum Team



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Itshim
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Message 4 of 12
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Re: E mail reply is faded out

Yes you are correct it is all faded out. I can`t use reply
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Message 5 of 12
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Re: E mail reply is faded out

Hi Itshim,

Thanks for getting back to me.

I have a few more questions if you don't mind:

  • What folder did you open the email from?
  • Opening from Drafts for instance will result in a greyed out reply option.
  • Does this happen to only one sender or are more affected?

If possible please provide a screenshot - though edit out any personal information beforehand.
Alternatively you can send me a screenshot via PM (hover your mouse over my picture and select send message).

Thanks Smiley Happy


Jen
Forum Team



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Itshim
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Message 6 of 12
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Re: E mail reply is faded out

Sorry just to be clear

the reply to sender or in fact compose are clear and work.

It is once they have been selected that the next screen is faded out and unusable. I guess it is as if drafts was selected of cause it is not

Peter

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Superuser
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Message 7 of 12
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Re: E mail reply is faded out


Itshim wrote:

Sorry just to be clear

the reply to sender or in fact compose are clear and work.

It is once they have been selected that the next screen is faded out and unusable. I guess it is as if drafts was selected of cause it is not

Peter


I was seeing the exact same issue during the recent problems with accessing webmail.  Once the access issues were resolved the problem with the compose window was still evident.  So I cleared the browser cache, closed down the browser, deleted all cookies relating to virginmedia.  On reopening the browser and loading VM webmail I was once again able to use the compose window without seeing the previous issue.

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Itshim
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Message 8 of 12
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Re: E mail reply is faded out

Thank you

Going to seem really stupid

Can you "walk" me though that !

Using firefox if that means anything

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Superuser
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Message 9 of 12
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Re: E mail reply is faded out

GIYF - Google is your friend

https://support.mozilla.org/t5/Cookies-and-cache/How-to-clear-the-Firefox-cache/ta-p/2472

Nice text and visuals pics to help you from the creators of FireFox.

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Itshim
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Message 10 of 12
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Re: E mail reply is faded out

Thanks however it did not work !

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