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IanWithall
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E-mail being rejected - 554 5.2.0 Spam content found

Hi,

We have been sending e-mail for weeks to our various end users without, and recently have started encountering problems sending e-mails to @ ntlworld.com and @ blueyonder.com e-mail addresses. The failure message is as below:

This message was created automatically by the SMTP relay on mail.************.com.

A message that you sent could not be delivered to all of its recipients.

The following address(es) failed:

  **********@ntlworld.com

    SMTP error from remote mail server after end of data:

    host mx.mnd.ukmail.iss.as9143.net [212.54.58.11]:

    554 5.2.0 Y8mq1t00o58SkYL018mrUT Spam content found

Is there anything you can do/we can do to avoid this happening please? We are not seeing this problem on any other e-mail provider and we don't appear to be blacklisted anywhere. SPF records all appear in order, etc.

Thank you in advance.

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: E-mail being rejected - 554 5.2.0 Spam content found

Hi IanWithall, 

 

Thanks for your post and welcome to the forums. It's lovely having you here Smiley Happy

 

Apologies to hear you've having an issue with emails bouncing back. Your best bet is to have a look here: Spam Content Found

 

Read the steps outlined and make any changes if you need to. 

 

If you are still having the same issue then, come back and let us know here and we can investigate this further.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




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Re: E-mail being rejected - 554 5.2.0 Spam content found

Hi IanWithall, 

 

Thanks for your post and welcome to the forums. It's lovely having you here Smiley Happy

 

Apologies to hear you've having an issue with emails bouncing back. Your best bet is to have a look here: Spam Content Found

 

Read the steps outlined and make any changes if you need to. 

 

If you are still having the same issue then, come back and let us know here and we can investigate this further.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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St31
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Re: E-mail being rejected - 554 5.2.0 Spam content found

Hi,

We are suddenly receiving this same error. Can you please Help us why this is happening all of a sudden.

I can send you email details on a private msg if you want ?

Thanks

Saurabh

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Re: E-mail being rejected - 554 5.2.0 Spam content found

Hello Saurabh

 

I am sorry we were a bit slow responding and you were having problems emailing our domains. We are presently taking steps to deliver suspected spam email to our customers, allow them to decide on its legitimacy and then update our filters, more information here Spam Folder Settings Change

 

It may take us a few weeks to fully implement but once done fingers crossed it will sort your problem, if not do let us know and we will be happy to investigate further.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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