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grovetree
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Delete primary email accont

I left Virgin some time ago (when they moved my account to Talk Talk) and need to delete my virgin primary email account. As far as I can tell I need a moderator to contact me?

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Superuser
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Re: Delete primary email accont

By now VM will have deleted it. You only had use of VM e-mail etc for a year after the transfer. That is well up now. Are you still able to access your former VM e-mail address? If so the Forum team will be able to help with that issue. Be patient and wait here for them to respond. Takes about a week.

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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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grovetree
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Re: Delete primary email accont

Thanks for that.

Yes, I can still access the old VM email address - I transferred away from VM in August 2016, so maybe there is some time to go until it gets automatically deleted.

But am hopeful that the Forum team will contact me

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Superuser
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Re: Delete primary email accont

It still should have gone by now. Forum Team will have to sort it for you.

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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team
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Re: Delete primary email accont

Hi grovetree, 

Welcome to the forums. I am sorry the email account has remained open it should have been closed by now. 

Pop the email address across to me via PM (purple envelope, top right hand corner) including details of the home address the email address should be connected to. 

Once we have those details I will be able to investigate further. 

Speak to you soon. 

Emma


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