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rough_trader
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Delete extra email addresses

Hi all,

I am having so much trouble deleting my extra email accounts.  I have searched Virgin Media website and this forum, all to no avail, and I could not find a telephone number so I could talk to someone about it.

The email addresses I want to delete are:

  • #######@virginmedia.com
  • ##############@virginmedia.com
  • ##############@virginmedia.com
  • #############@virginmedia.com

Any help in this would be most appreciated.  I no longer need those addresses, that is why I want to delete them.

Regards

Geoff Coates

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

In the end, what we regret most are the chances we never took.
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Superuser
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Re: Delete extra email addresses

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rough_trader
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Message 3 of 10
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Re: Delete extra email addresses

Apologies for that

In the end, what we regret most are the chances we never took.
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Superuser
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Re: Delete extra email addresses

what happens when you try and delete them?, also are you signed into your virginmedia account using the primary account.. where you can see all email address on the account?
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rough_trader
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Re: Delete extra email addresses

Hello,

I have followed your diagram and it only showed me how to delete messages not the actual email accounts.  When I try to delete them via manage accounts it just sends me to the error page, so no luck with deleting my extra email accounts.  Smiley Mad

In the end, what we regret most are the chances we never took.
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Superuser
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Re: Delete extra email addresses

Use your primary account to sign in to My Profile (part of My Virgin Media),  from there click Manage Accounts and delete the secondary email accounts no longer needed.

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rough_trader
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Message 7 of 10
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Re: Delete extra email addresses

HI there,

I have tried via manage accounts, on attempting to delete accounts all it does is direct me to 'some things broken' page

Regards

Geoff

In the end, what we regret most are the chances we never took.
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rough_trader
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Re: Delete extra email addresses

I am signing in to Virgin Media with my primary account and going to manage accounts Smiley Mad

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Forum Team
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Message 9 of 10
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Re: Delete extra email addresses

Hello rough_trader

 

Welcome to our forum, I am sorry you are having problems deleting those mailboxes, it does look to be an issue with your profile and nothing you are doing wrong.

Seems we have a bit of a data mismatch on a couple of our servers. I have asked our IT team to take a look P007800973 

Normally these issues are resolved within a few days but please allow us up to a week, once we hear back we will update this thread.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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Forum Team
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Message 10 of 10
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Re: Delete extra email addresses

Morning rough_trader

 

We have fixed your profile and deleted the email addresses you mentioned, please take a look on My Virgin Media and let us know how it goes.

 

Thank you

Nicola

Virgin Media Forum Team
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