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zinger549
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Confirm new username

My email is currently zinger549@ and I tried to change it to firstname.lastname. When I log in it tells me to click the link in the message they sent confirming my new username. I have checked my email and there are messages telling me my new username has been created. When I try and log in with it, it says username/password not recognized. There is not email from Virgin telling me to confirm my new username?.

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Superuser
Superuser
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Re: Confirm new username

You cannot achieve what you are aiming to do with the change username option.  You need to create a new email address with your firstname.lastname@ if it is available.  See this help file: How-To-Create-a-New-Email-Address

The change username option is only for changing the log in name to a third party email address that you already own.  It does not change the underlying email address.

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Graham
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