My mother's partner is recently deceased and there is an active primary virgin.net email account associated with his name that doesn't seem to have been transferred to TalkTalk. To avoid distress to my mother please could you advise how we can close this email account.
Please accept our sincere commiserations for the recent bereavement. We'll do whatever we can to help.
For those of our ADSL customers who moved over to TalkTalk, the virgin.net email addresses should have remained functional for up to 90 days. After that they should have been auto-removed from our systems. It sounds as though your Mother's partner's email account is one of those that escaped this process, but I think we should be able to help with this.
I've sent you a PM (purple envelope icon, top right of page) requesting some details. Please reply when you can and I'll see what we can do to help.