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carboy0
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Changed Password now can't send

I changed my ntlworld.com password yesterday at Virginmedia prompting on website. Now when I send email from my iPhone and iPad I get the following message. I don't use a PC at all so can't check there.

"User name or password at SMTP:xxxxx@ntlworld.com@smtp@virginmedia.com is incorrect.

I checked the smtp settings and the virgin media part dies show anywhere.
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Dave_cq
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Re: Changed Password now can't send

Have you remembered to change the password in the email client on your iPad and iPhone?

 

 

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carboy0
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Re: Changed Password now can't send

Hi Dave yes its the first thing that I did after changing the password. Chris
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Dave_cq
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Re: Changed Password now can't send

Ok Chris, can you still access your email using VM's webmail directly?

You could also try rebooting the iPad and iPhone to make sure the password change has stuck.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Superuser
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Re: Changed Password now can't send

Changing passwords on Apple i devices can be problematic.   There is good guidance here: http://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-DO...

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Graham
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