Menu
Reply
  • 1
  • 0
  • 0
blueheaven
Just joined
87 Views
Message 1 of 2
Flag for a moderator

Change to primary email address

My primary email address I use is not a @virginmedia.

I have to change my email addy on my account - I don't want an @virginmedia account.

Please can you tell me where I can submit my new email addy BTW it will be a @outlook.com email addy.

Thanks for your help

Charles

0 Kudos
Reply
  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
65 Views
Message 2 of 2
Flag for a moderator

Re: Change to primary email address

Hi Charles,

Welcome to our Community, thanks for coming to us for help with this Smiley Happy

Your primary email address, by default, will have a Virgin Media domain (virginmedia.com for recent customers or virgin.net/ntlworld.com/blueyonder.co.uk for legacy customers).
This will be the email address that you use for logging in to My Virgin Media.
If you wish to change this login address to a 3rd party domain, such as your outlook.com address, then please access My Virgin Media > click on the My Profile tab > under My Details click Change next to Username and input your outlook address. 

That should sort it out for you.

But, if I've misunderstood your query then please let me know Smiley Happy 


Jen
Forum Team



0 Kudos
Reply