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davetherave
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Cant get anything from Virgin No e-mail

Hi

This forums hard to reach No e-mail and the status page gives you this

The server at my.virginmedia.com is taking too long to respond.

Speed check is fine - Everything else works

Area 20

Pinging my.virginmedia.com [80.0.163.41] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 80.0.163.41:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)


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Superuser
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Message 2 of 9
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Re: Cant get anything from Virgin No e-mail

The email service and service status are currently unreachable. Either due to an outage or unplanned maintenance. The former is more likely.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.

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Superuser
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Message 2 of 9
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Re: Cant get anything from Virgin No e-mail

The email service and service status are currently unreachable. Either due to an outage or unplanned maintenance. The former is more likely.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Dave_cq
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Message 3 of 9
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Re: Cant get anything from Virgin No e-mail

And so the farce continues.  My Windows Live Mail client won't even connect to my Gmail account and I doubt that's a coincidence.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Superuser
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Message 4 of 9
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Re: Cant get anything from Virgin No e-mail

All seems to be back up again now.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Benita2017
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Message 5 of 9
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Re: Cant get anything from Virgin No e-mail

I have not been able to log into my Virgin email accounts for a number of days.   When I log on just one word appears in the top left hand side - "Forbidden". I have tried on my home PC and tablet and on my work PC.  I will have to take the time to call Virgin.

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Superuser
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Message 6 of 9
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Re: Cant get anything from Virgin No e-mail


Graham_A wrote:

All seems to be back up again now.


Service status is back, but email access is still problematic (three dots or temp unreachable server error message.) Going for the 30th reload attempt now, not looking promising atm.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Dave_cq
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Message 7 of 9
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Re: Cant get anything from Virgin No e-mail

Well Windows Live Mail does seem to be connecting now and I've just received a backlog of emails.

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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lordwoody
On our wavelength
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Message 8 of 9
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Re: Cant get anything from Virgin No e-mail

I'm currently unable to access webmail, been on and off all day, luckily I've started migrating all my emails to Gmail which is far more reliable, I suggest anyone else fed up with Virgin email does the same.

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davetherave
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Message 9 of 9
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Re: Cant get anything from Virgin No e-mail

Mines ok again now the status page says

 
Customers may be unable to acess Webmail at the moment, you may be finding 3 loading dots loading on screen
 

We have identified the problem and an engineer is on their way.

Fix estimate

22   March 13:05

Tomorrow then?

 
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