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Tend-to-panic
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Cannot send, cc or bcc own email

Applies to Outlook 2010 on Windows 10 PC   AND   email (K-9 app) on Android (Marshmallow).

I have several email addresses accounts on the same main ntlworld account. For years have been bcc one or other of them when sending emails from phone, tablet, laptop or desktop as very important to me to be able to access complete record of emails - in and sent - from any of them.

All has been working fine for years (at least six) but suddenly on Thursday night found that was getting message in the sending account like:

This is the mail system at host know-smtprelay-9-imp.

 I am sorry to have to inform you that your message, "xxxxxxxx"", could not be delivered to  my_email_address@ntlworld.com

 The remote mail system said;

 554:5.2.0 McVT1t00n1bmqQG01cVUKc Spam content found

 The original message is attached.   

Tried lots combinations from both android phone/K-9 email  AND from windows PC/Outlook using various of my addresses as recipients, cc or bcc.  All attempts resulted in similar error message as above. 

Tried sending to self from webmail - that one got through.

I am baffled as have not changed the settings for my emails on either Windows PC or Android phone.  

I really do want to be able to still have any of my ntlworld.com email addresses able to send email to itself or any one or more of them.

 

 

 

 

 

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Forum Team
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Re: Cannot send, cc or bcc own email

Hi Tend-to-panic,

Panic not, I'm sure we can help with this.

Firstly we'll need to look at the Header data of the failed sent mail. This should be included as an attachment in the bounced back message. Just copy that and paste in a reply to my PM (purple envelope icon, top right of page). 

We'll then investigate further, see if we can find out what's causing this.

Bye for now Smiley Happy


Jen
Forum Team



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rousea
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Message 3 of 13
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Re: Cannot send, cc or bcc own email

I have almost the same problem.  I always BCC emails to myself so I have a record on my laptop, my phone and my tablet of every message I send, regardless of the machine it was sent from.  However, as of last week I have not been receiving copies back.  As far as I know they have been sent to all the other recipients, but I can't be sure.  I haven't received any error messages to suggest a reason.

I tried calling technical help in India. The 'specialist' I spoke to first didn't know anything about BCC!  He then tried to convince me that the fault was at my end, even though I could demonstrate to him that it wasn't by logging on to https://mail2.virginmedia.com and showing him that the message was in my outbox, including the BCC, but wasn't in my inbox.  Eventually he realised that the problem was not at my end, but he wasn't able to help so simply logged a report.

I use an ntlworld.com account and send by IMAP.  Nothing has changed at my end to cause the problem.

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Superuser
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Re: Cannot send, cc or bcc own email

To be frank if you are using IMAP then there should be no need to BCC yourself as the Sent Items folder is synchronised between all devices anyway (unlike POP3).

However I digress slightly.  What struck me is this line.

showing him that the message was in my outbox, including the BCC

Messages in the Outbox are items that are awaiting to be sent but haven't yet been for some reason.  Once they are successfully sent then they move to Sent Items.  Did you see any error message when sending the mail.

Tim

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rousea
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Message 5 of 13
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Re: Cannot send, cc or bcc own email

Sorry, my mistake, I meant Sent Items, not Outbox
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rousea
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Re: Cannot send, cc or bcc own email

I have just discovered the reason: Starting 1 August all messages copied back to me were automatically moved to my Junk folder, so were treated as spam. I assume therefore that the problem was not due to Virgin.  It seems that my e-mail client, Thunderbird, did this, Because I use IMAP the changes it made were passed to my Android phone client, Aquamail, so no device showed the messages.  I have marked all the messages in my Thunderbird Junk folder as Not Spam and it appears the spam filter has no learnt to accept them again.  So the problem was with Thunderbird, not Virgin

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Superuser
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Message 7 of 13
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Re: Cannot send, cc or bcc own email

How are you sending mail?

Are you using the correct servers?  Virgin has added new layers to the email system to reduce spoofing.  If your outgoing mail does not come from Virgin Media's servers then it will be marked as spam.

Tim

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rousea
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Message 8 of 13
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Re: Cannot send, cc or bcc own email

Tim

Further to my previous response, I am now coming back to the conclusion that the Virgin server is to blame. A friend of mine who also has an ntlworld.com account is experiencing the same problem, but he uses Outlook. He says that since the beginning of this month any e-mails he receives from me go straight to his spam folder, so I assume the same happens to other recipients (including the copy I BCC back to myself).  The server setting on my Thunderbird account are: imap.virginmedia.com, Port 993, SSL/TLS security, user name xxxx@ntlworld.com.

If all e-mails I send are flagged as spam by Virgin then this is a serious problem

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Superuser
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Message 9 of 13
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Re: Cannot send, cc or bcc own email

It's more the outgoing settings that are important.  Not the incoming ones.

There was one other user using Thunderbird who found when sending mails it was not using the virginmedia.com smtp server when sending as an ntlworld address.

Tim

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rousea
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Message 10 of 13
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Re: Cannot send, cc or bcc own email

Outgoing settings:

Server Name: smtp.ntlworld.com, Port: 465, Authentication method: Normal password, Connection Security: SSL/TLS

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