Menu
Reply
  • 25
  • 0
  • 1
painey
Tuning in
1,454 Views
Message 1 of 4
Flag for a moderator

Can't sign in to my virgin media

From mid morning today I can't sign in to my emails either on my phone (now comes up sign in failed) when i tried to sign in to my virgin media on my laptop it says incorrect password? But it is the correct one, i haven't changed anything, is there a general issue? Im in Stevenage area 24.
0 Kudos
Reply
  • 9.1K
  • 300
  • 978
Forum Team
Forum Team
1,400 Views
Message 2 of 4
Flag for a moderator

Re: Can't sign in to my virgin media

Hello painey

 

Really sorry about the lack of email access, at the moment SMTP/POP/IMAP sign in seems to be failing on your mailbox for some reason. It does not seem to be disabled. Please would you try login to My Virgin Media and change the passwords, try it again and let us know how it goes.

 

Thanks so much

Nicola

Virgin Media Forum Team
0 Kudos
Reply
  • 25
  • 0
  • 1
painey
Tuning in
1,395 Views
Message 3 of 4
Flag for a moderator

Re: Can't sign in to my virgin media

Hi Nicola, thanks for your replyI have already contacted the support team via web chat and they reset my password which seems to have fixed things.
  • 9.1K
  • 300
  • 978
Forum Team
Forum Team
1,389 Views
Message 4 of 4
Flag for a moderator

Re: Can't sign in to my virgin media

Hello painey

 

Thanks for getting back, I am pleased it is now working, funny as still not working for me lol. Oh well I will pursue that with our server team. If you have any further problems please let us know in this thread.

 

Thank you

Nicola

Virgin Media Forum Team
0 Kudos
Reply