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Woley1970
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Can't send email from iphone

I can't send email from my phone from my ntlworld email - it says username or password incorrect and emails remain unsent in my outbox. The details and settings are all correct, I've tried removing battery, powering off and on, deleting and reinstalling email account - nothing works. I can send emails via a web browser, just not from email account on my phone. I've rang Virgin twice and they've put me on hold twice and then cut me off. Any ideas? Thank you in advance
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Anhelyna
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Re: Can't send email from iphone

Double check that your password is correct everywhere on the iPhone - both for receiving AND sending. If you changed it while trying to sort things out you may have forgotten to change one of them. Putting it once does not make sure that it is entered everywhere it's needed - check it manually
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Superuser
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Re: Can't send email from iphone

Read this - 

http://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-DO...

and you will see why a simple delete and reinstall doesn't work on iphones.


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Anhelyna
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Message 2 of 10
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Re: Can't send email from iphone

Double check that your password is correct everywhere on the iPhone - both for receiving AND sending. If you changed it while trying to sort things out you may have forgotten to change one of them. Putting it once does not make sure that it is entered everywhere it's needed - check it manually
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Woley1970
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Message 3 of 10
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Re: Can't send email from iphone

I only have one password option, not different ones for send and receive. The password works via the web browser and I've deleted the email account and reinstalled after changing the password so I know it's not incorrect. I can receive emails but cannot send.
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Superuser
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Re: Can't send email from iphone

Read this - 

http://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-DO...

and you will see why a simple delete and reinstall doesn't work on iphones.

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Woley1970
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Re: Can't send email from iphone

This works! - thank you so much for sharing that with me, it is very much appreciated.

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Superuser
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Re: Can't send email from iphone

Very good. Next time you pass an Apple store (in a shopping centre somewhere), please go in and explain to them how much of your time their sloppy software wasted.

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Superuser
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Re: Can't send email from iphone

I already tried.

They told me to report it via the Internet. LOL.

On the plus point I gave the Apple person the knowledge she needed to get Apple mail on her Granddad's Ipad working.

Tim

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Only use Helpful answer if your problems been solved.

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Superuser
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Re: Can't send email from iphone

@ravenstar68

Maybe we could organise, say, 1000 VM customers (with iphones) to go into the same Birmingham store throughout the month of January.........and Apple might sit up and take notice. 

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Superuser
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Re: Can't send email from iphone

How about a flashmob - where we all descend on the same day - ROFL

Ravenstar68

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SDC
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Re: Can't send email from iphone


ravenstar68 wrote:

How about a flashmob - where we all descend on the same day - ROFL

Ravenstar68


LOL - count me in, despite me not having an iphone.

That said, I do have an original ipood!, does that count? :-)

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Less-than-Super User, going from bad to worse since signing up to Diamond Cable and JANET all those years ago.
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Please note that the tone in which you read this post may not be the same as my tone when I created it.
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