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Making Waves
qatarway
Posts: 7
Registered: ‎09-05-2010

Can't send email from Outlook Client

I can't send email via my outlook client I can receive emails and test the setting I get the following error when trying to send

 

Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

 

for send I am using smtp.ntlworld.com

SMTP 25

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can't send email from Outlook Client

try setting smtp.ntlworld.com with port 465, SSL = yes, authentication=no

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Making Waves
qatarway
Posts: 7
Registered: ‎09-05-2010

Re: Can't send email from Outlook Client

 

Got different error message

 

Send test e-mail message:   The server responded: 421 aamtaout02-winn.ispma

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Superuser
BenMcr
Posts: 12,402
Registered: ‎11-08-2009

Re: Can't send email from Outlook Client


qatarway wrote:

 

Got different error message

 

Send test e-mail message:   The server responded: 421 aamtaout02-winn.ispma


Try it with the SSL turned off as well

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I work for Virgin Media - but all opinions posted here are my own
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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can't send email from Outlook Client

oh dear! see the following thread:

http://community.virginmedia.com/t5/Email/Task-pop-ntlworld-com-Sending-reported-error-0x800CCC67-Th...

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Making Waves
qatarway
Posts: 7
Registered: ‎09-05-2010

Re: Can't send email from Outlook Client

Don't see what that thread has to do with my problem. my IP is from my service provider and even with My IP email send still doesn't work

.

 

SSL = none

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can't send email from Outlook Client

so you don't see any similarity in the error message?

All the IP addresses, yours and theirs, are provided by the ISP. The trouble is, the IP addresses seem to be causing problems - change the IP address and the problem goes away.

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Making Waves
qatarway
Posts: 7
Registered: ‎09-05-2010

Re: Can't send email from Outlook Client

 

Connections via the router, will use private IP address 192.nnn direct into the modem will give you a public IP so are you saying NAT is the problem. it will not be a problem with IP address ranges.

 

I also use MY PrivateIP and this is a VPN tunnel to UK maidenhead and a totally different IP and I still get the problem.

 

Virgin Media have a problem with their mail service and need to sort it out 

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can't send email from Outlook Client

 


qatarway wrote:

 

Connections via the router, will use private IP address 192.nnn direct into the modem will give you a public IP so are you saying NAT is the problem. it will not be a problem with IP address ranges.

 

I also use MY PrivateIP and this is a VPN tunnel to UK maidenhead and a totally different IP and I still get the problem.

 

Virgin Media have a problem with their mail service and need to sort it out 


 

When you use a router it gives your PC a private IP adddress 192.nnn, but the router gets a public IP address from the ISP.

When you connect your PC direct to the modem your PC gets a public IP address from he ISP.

Either way, it is only the public IP address that is at issue.

The handy thing is, changing from using a router to not using a router is a quick way of getting a different public IP address, since the ISP assigns (and remembers) public IP addresses to the connecting device MAC address - and your PCand router each have different MAC addresses. That way you can quickly see if the problem is resolved by a change of IP address, and in all the other similar cases reported that has indeed solved it.

 

Curious however that the  poblem perists when you  even when you use VPN and hence get a different IP address again - what is th efirst part of that IP address?

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Making Waves
qatarway
Posts: 7
Registered: ‎09-05-2010

Re: Can't send email from Outlook Client

 

Either way direct connection or via a router, your IP to the internet would be from the ISP's address range.

 

using VPN my address range starts with 10.x.x.x

 

 

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