05-08-2010 12:36 - edited 05-08-2010 12:37
I use Thunderbird as my email client, and have experienced no problems with it for a long time. As of yesterday, I can no longer send emails. The outgoing server details are configured correctly, i.e. smtp.blueyonder.co.uk, port 465, SSL/TLS, but I keep getting an error message about the server not being able to process SMTP at the moment.
On calling tech support, since Virgin doesn't support Thunderbird, I opened Outlook Express and went through the settings making sure they were correct, and was able to send and receive emails from that client with no problems.
How come the same settings won't now work in Thunderbird? BTW I upgraded to Thunderbird 3 just now but get the same problem, with a slightly different error message - it's now saying the server is timing out.
Any help with this would be gratefully received, as it's affecting my business.
on 05-08-2010 14:15 - last edited on 05-08-2010 15:48 by LesleyP
There is a possibility that the problem you are encountering, after a phase of success following the initial problems, is this new problem. The solution is as per the link.
I have to tell you that I have implemented the solution. It worked for one day, then this new issue occurred again. I am currently in the process of implementing the fix (again), with a newer set of passwords. I will be very dissatisfied if it transpires that I have to change all my e-mail passwords every day.
on 05-08-2010 15:02
Bizarrely, and for no discernible reason, I have just been able to send an email! Since I had made no further changes, I presume there has been a problem at Virgin's end which I hope has now been sorted.
Btw thanks for your reply - I had already changed my password this morning, although I didn't really need to in order to meet their security requirements.
on 10-08-2010 09:50
Thanks for letting us know. It's good to hear the issue you were experiencing is now resolved. If there is anything further we can do to help, please post back and we'll be happy to look into it further for you.