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woody1948
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Message 1 of 14
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Can.t send E-Mails or Attachment's.

Totally bemused? ERROR MESSAGE 0X8007007A.

3 Calls to VIRGIN CENTRES THIS WEEK.Stiil can,t send.?

Welsh call centre could not unthathom problem left me with

a totally unstable MOZILLA THUNDERBIRD,which uninstalled it,s self when I done a

virus scan.Second call operative gave up and put me on to a senior engineer?who

put me on to VIRGIN MEDIA  EMAILS ?Do  I really need to log in to get EMAILS.

I have always,s  had Windows mail.3rd call to overseas centre said problem was cured

this morning but im afraid im still getting ERROR MESSAGE.

SO I WILL RECALL MONDAY??? AGHHHHHHHHHHH----3 hours wasted?

Account number ********* ---james wood.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

 

 

 

 

 

 

 

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Superuser
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Message 2 of 14
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Re: Can.t send E-Mails or Attachment's.

I never cease to wonder at the stupidity of people who quote their account numbers and full names on a public forum and then complain when they find out that someone has used the information illegitimately.

Please may I have your national insurance and bank account number sand sort code. I promise not to do anything with them. I have asked the Mods to sort out your error.

That's got us off to a good start.

There is nothing wrong with VM's servers. This problem, from the way you describe it, looks like it is down to your set up and configuration and VM cannot normally help you there. But we might be able to using VM's published help files.

Have a look at this guidance. In addition if you are re-installing the latest version of Tbird you will be pleased to know that a kind soul working through this Forum has made sure that the software now automatically recognises the correct settings for VM and puts them in in the right place. Now isn't that lucky for you?

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE...


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woody1948
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Message 3 of 14
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Re: Can.t send E-Mails or Attachment's.

Point taken and thanks for reply.

 I assumed Virgin had tested all these setting's

they took control of the laptop or shoud'nt I have let them do that?

Still need to get back to Virgin but they seem at a lose as to what to do.?

Im afraid at 68 I run out of patience rapidly without being rude anything for the easy life.

Dissapointe at Virgin

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woody1948
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Message 4 of 14
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Re: Can.t send E-Mails or Attachment's.

(d) Not a Techno phone?
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Superuser
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Message 5 of 14
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Re: Can.t send E-Mails or Attachment's.

The Mods haven't removed your personal details yet.

There is absolutely no point in phoning VM. They will just do the same again. They know how to set up an e-mail client like Tbird but would I let them near mine? Not with a bargepole. You can sort out the settings yourself using the guide I gave you. And it is your responsibility as an individual user of the software to do so.

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woody1948
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Re: Can.t send E-Mails or Attachment's.

Then what am I paying Virgin for?
As I said I'm happy with windows mail.
I hate change.
The problem still exists whether a trained operative as you said
configures or even if someone who is a complete novice like me
Configures the setting's correctly.
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Superuser
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Message 7 of 14
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Re: Can.t send E-Mails or Attachment's.

This is nothing to do with Virgin's email settings.  The same problem would occur whichever e-mail service you are using.

I'm guessing you are trying to send pictures using the send Album feature in Windows Live Mail with photo's stored on One Drive.

I say this because 

a) You mention you're trying to send attachments.
b) Doing a search for the error number you mention brings up this

http://www.fixerrs.com/2016/09/0x8007007a-windows-live-mail-error.html

The fix is not to use the Album feature but send the photo's as individual attachments instead.

Ravenstar68

Edit BTW - You're not paying for the e-mail.  You're paying for Phone, Broadband and Television - email is provided as free service on top of that.

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Superuser
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Message 8 of 14
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Re: Can.t send E-Mails or Attachment's.

And I should have spotted the error message issue.

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woody1948
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Message 9 of 14
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Re: Can.t send E-Mails or Attachment's.

Thank you Ravenstar.
I'm amazed that Virgin employees are not aware of this fix.
Thank you .
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Message 10 of 14
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Re: Can.t send E-Mails or Attachment's.

Why should they be?

Virgin's first lline employees aren't necessarily 100% tech savvy.  They have flow charts to help them diagnose common issues, as well as a traffic light system that should tell them if your modem connection isn't up to spec.  Apart from that other issues may have to be referred on, and from personal experience some of them are bad at knowing when that should be.

They'll know the general connection specs for e-mail clients, but this isn't actually an issue between client and server.  More it's an issue with Outlook trying to grab the photo's in album form from one drive.  I'd be very surprised if they knew what the issue was.

Ravenstar68

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