Menu
Reply
  • 2
  • 0
  • 1
HowieP
Joining in
324 Views
Message 1 of 7
Flag for a moderator

Can't read email in Firefox

About 3 weeks ago I became unable to sign into my Virgin email box using Firefox. When I try to do so all I get is either a blank screen or a Forbidden message. If I do exactly the same thing in Chrome I can open my emails without problems. I want to get this fixed please. How?
I have a blueyonder email address.

  • 9.13K
  • 1.25K
  • 3.72K
Superuser
Superuser
321 Views
Message 2 of 7
Flag for a moderator

Re: Can't read email in Firefox

Delete the Firefox browser cache and any cookies referring to blueyonder and virginmedia.

If you need instructions use your preferred search engine.
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
  • 560
  • 29
  • 102
SDC
Rising star
312 Views
Message 3 of 7
Flag for a moderator

Re: Can't read email in Firefox

Firefox and VM webmail do interact oddly at times...

I find that if I open the webmail login page in the first tab, it works fine and fast with no blank screen, and the mail appears promptly.

However, if I open the webmail login page in the second/third/etc tab, it'll probably need a Ctrt+F5 refresh to get it loaded properly, and after login it'll need another refresh or two to make the mail page load fully.

I see that behaviour consistently across all Windows operating systems at my disposal. I reported a similar issue on this forum quite some time ago and it didn't generate much interest.

I haven't yet been able to suss if it's a FF or a VM problem. Maybe it's both? It sure isn't neither!

I hope you get your problem sorted soon.



Learning one day at a time how it works, breaks, and gets fixed.
Use Kudos to show your appreciation,
send Guinness to really show your appreciation :-)
Mark answer as "helpful" only when the problem is solved.
I do not work for VM... I work for peanuts.
0 Kudos
Reply
  • 2
  • 0
  • 1
HowieP
Joining in
285 Views
Message 4 of 7
Flag for a moderator

Re: Can't read email in Firefox

Thanks Graham. That worked. It's easy wheh you know how!

Regards
Howie

0 Kudos
Reply
  • 3
  • 0
  • 0
Kevin27
Joining in
138 Views
Message 5 of 7
Flag for a moderator

Re: Can't read email in Firefox

Just been in contact with VM and the best they could come up with?,Clear the cashe and if that does not work, delete and then re-install FF. Gee guy`s, wish I`d thought of that!

So still no emails through FF but ok through IE, on the same machine, and my ipad.

Any other ideas on this would be a help. Thanks

0 Kudos
Reply
  • 3
  • 0
  • 0
Kevin27
Joining in
138 Views
Message 6 of 7
Flag for a moderator

Re: Can't read email in Firefox

VM say this is a FF problem.

0 Kudos
Reply
  • 991
  • 121
  • 440
Superuser
Superuser
135 Views
Message 7 of 7
Flag for a moderator

Re: Can't read email in Firefox