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Chris27
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Can't login to My Virgin media or access e-mails

My e-mails have not been working for a couple of days and now I cannot access / sign into My virgin media account.  It is impossible to get someone on the phone to speak about this and help sites just sends you round in circles. Virgin are becoming a joke. 

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muffmasterh
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Re: Can't login to My Virgin media or access e-mails


Chris27 wrote:

My e-mails have not been working for a couple of days and now I cannot access / sign into My virgin media account.  It is impossible to get someone on the phone to speak about this and help sites just sends you round in circles. Virgin are becoming a joke. 


what do you mean becoming ? lol

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Forum Team
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Re: Can't login to My Virgin media or access e-mails

Hello Chris27

 

I am sorry you had problems signing into My Virgin media and Webmail. Our security team had locked the account as it looked like it was compromised. We sent you a letter so apologies if it did not arrive. I notice you have called in and it is now hopefully resolved.

 

If you need us again please just post.

 

Thank you

Nicola

Virgin Media Forum Team
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Chris27
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Re: Can't login to My Virgin media or access e-mails

Thanks for the reply. I did call in to reset my passwords. All is now working ok. I received the letter today.