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Fresh as a Daisy
ronnie46
Posts: 3
Registered: ‎25-04-2011

Can't log into my email

For some unknown reason my Email has suddenly stopped working, when I try to access it I get this message

 

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Please use plain text.
Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can't log into my email

try updating your settings to the currently specified:

port 995 (POP3)

SSL on

use full email address and password as logon credentials, do not select SPA (secure password authentication)

 

if you are using Outlook watch out that when you select SSL on, that the port is not automagically set back to default (110).

 

If you still have problems, try logging in to My VM and resetting the email account's password, ensuring that it complies with the VM password rules. Of course then make sure you update the password in your email client.

 

Remember that the password you use to log in to My VM for this account will be the same as the password for the email login, so if you recently changed your My VM password but failed to update it in your client that also would explain your problem.

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Making Waves
dazzyb
Posts: 5
Registered: ‎29-05-2010

Re: Can't log into my email

Hola

 

Having similar problems, get this error message: An unknown error has occurred. Account: 'Blueyonder', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800C0133

 

I can still log in via VM homepage and checked that password is the same, also checked your comments above and using the right ports, well I assume so since I was getting mail up until 24/4. SLA definitely unchecked, any advice?????

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can't log into my email

did you try resetting your password as per my post above?

_____________________________________________________________________
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if this has also helped answer your question > click 'helpful answer' also
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Gandalf
Pete_R
Posts: 4,943
Registered: ‎18-03-2010

Re: Can't log into my email

Hi DazzyB,

 

I've had a look from this end and I'm not able to see any issues here.  If you're still experiencing issues, please try changing your password as suggested by Slated, if your issue is still ongoing, please contact the support team on freephone 151 from a Virgin Media Landline or on 0845 454 1111 so that we can investigate further.

Regards,

Peter Rafferty

Help and Support Forum Team


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