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Ionfield
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Can't enter new PW - page broken.

The "forgotten password" button is a joke - anything it leads to also requires me to enter my PW!!!!!

 

It took about half-hour of just keep trying things till I got a reset PW link.

 

The main issue is: myvirginmedia won't let me sign in because I don't have a VM mobile number.

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Forum Team
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Re: Can't enter new PW - page broken.

Hi lonfield,

How odd.

I've followed both links myself and the prompt for the VM mobile number seems to come up when following the forgotten password link for Mobile Account sign-in.

I wonder if you clicked this by mistake? 

Navigate to www.virginmedia.com > click on Sign In at the top right corner > select My Virgin Media from the 2 available options (see pic. below).

 

 

Hope this helps, keep us updated Smiley Happy


Jen
Forum Team



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