Menu
Reply
  • 1
  • 0
  • 0
paul_225
Joining in
72 Views
Message 1 of 2
Flag for a moderator

Can't access old old legacy blueyonder email account via webmail

I have an old email account that is still active - i.e POP3 / IMAP works, but is no longer tied into an active virginmedia account.

How can I access it via webmail or get it deleted?

For reference, I used it to sign up to this forum.

0 Kudos
Reply
  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
46 Views
Message 2 of 2
Flag for a moderator

Re: Can't access old old legacy blueyonder email account via webmail

Hi paul_225,

Thanks for flagging this on our Forum, thanks for joining Smiley Happy

If the email account is not linked to an active (paid-for) broadband service it is no longer accessible via webmail.

It should also be automatically removed after 90 days though some of these seem to continue long past their expiry date. 

VM are working towards removing these types of accounts so there are 3 options available to you:

  1. Wait for it to be auto-removed.
  2. Allow us to have it deleted for you (requires escalation to I.T.)
  3. Let us transfer it to an alternate live account (if you have one).

Whichever you choose though make certain that  you update your contacts with a new email address and that you save any precious emails.

Let me know which option suits you and I'll get this dealt with.

 


Jen
Forum Team



0 Kudos
Reply