Can't access ntlworld email from other devices. [ Edited ]

[silvercue]

I have an ntlworld address and can use webmail, but whenever I try to set it up on another email client on a laptop, android tablet etc - it will not work.  I use the settings that are on teh website, which are the same as on my PC, but always get an authentication or connection problem with the SMTP server.  Sometimes just saying it can't connect. other times saying connection refused and sometimes saying a certificate or handshake problem??

Strangeley the pop server sets up ok, bnut still doesn't download emails.

My latest attempt is with my new Nexus 7 tablet.  I set up the email and found hundreds of old emails and had to download and delete them all.

Now it won't see any new emails and if I manually change settings I get the authentication error.  I am not logged into my email anywhere else whilst doing this.

I am using these settings:

SMTP server name

smtp.ntlworld.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication*

Enabled (or 'Password' on Macs)

SMTP username

Full e-mail address, e.g., richard.branson@ntlworld.com

Receiving mail (POP3)

POP3 server name

pop3.ntlworld.com

POP3 SSL

Enabled

POP3 port

995

POP3 authentication

Enabled (or 'Password' on Macs)

POP3 username

Full e-mail address, e.g., richard.branson@ntlworld.com

Any idea what I am doing wrong - I have tried multiple email clients.

Thanks

[Dale_T]

Hi silvercue,

Instead of pop3.ntlworld.com & smtp.ntlworld.com

Try pop3.virginmedia.com (port 995 & SSL on) & smtp.virignmedia.com (port 465 & SSL on)

Hope this helps

[grayt72]

Dale_T,

Changing the mail servers won't make a difference unless you lot have made changes and not informed the public!!!

I am also have the same problems setting up my Nexus 7. I also can no longer receive any mails from my phone, unless I am at home. It looks to be a case of Virgin again restricting access to the mail servers from non VM IP addresses... Forcing people to use webmail to access their mail accounts!!!

[Jen_A]

Hi silvercue,

Please use the correct settings as listed below:

Incoming server
Incoming server = pop3.virginmedia.com
Incoming port number = 995
SSL = yes
Account/user name = full email address including @ntlworld.com (or @blueyonder.co.uk, @virgin.net etc)

Outgoing server
Outgoing server = smtp.virginmedia.com
Outgoing port number = 465
SSL = yes
Outgoing server requires authentication = yes

This should work for you.

[Jen_A]

Hi grayt72,

We don't restrict email access from non-Virgin IP addresses.

Please ensure you are using the settings that I included in my reply to silvercue, that should work fine.

[BarryMarshall]

Im using:

pop3.virginmedia.com

smtp.ntlworld.com

The only problems Ive had over the years, other than the pop3 change from ntlworld.com to virginmedia.com was my anti virus that stopped all my mail because of the settings, did the same to thousands others ... but that was easily fixed. It was just set to ultra paranoid as a default.

[Foxy9212]

Thank you very much Jen. I've been having similar problems to the thread starter and your solution was spot on for me.

Penny 

[jiester]

Yes Jen that solution seems to have solved my problems which were the same as the original inquiry.

Thanks for taking the time to reply,

Cheers, Jiester

[Dai_T]

Hi All, 

Thanks for letting us know this has resolved your problems, please don't hesitate to create a new thread should you experience any further issues.

[A-C]

I have a new Nexus 7 and have set up the emails just as you described but they are not coming through at all. Threre was one email for a split second and then it said no messages. Please can you help me. I have an ntl account.

Thank you